13 Article(s) found
tags: "ManagingCTRACAccounts"
ALL CREW MEMBERS: Do I need to upload the same documents to C-TRAC and ACT?
No, uploading a document in ACT will also be reflected in C-TRAC. Also, uploading a document in C...
ALL CREW MEMBERS: How will I know if I uploaded the document successfully?
The status will change from Document Not Submitted to Pending Document Approval. Your document is...
ALL CREW MEMBERS: Where and how do I upload my documents?
You may upload your documents to the C-TRAC tool. Be sure that your documents are accurate so tha...
ALL CREW MEMBERS: Do I need to accept/decline my assignment?
It is very important that you accept or decline your assignment as soon as you receive it. Please...
ALL CREW MEMBERS: How will I know of any updates regarding assignments?
We will contact you directly once we are ready to extend an assignment. Please check your email f...
ALL CREW MEMBERS: How can I upload my document?
In RCLCrewTravel > ACT, you will see the list of required documents before joining the ship. E...
ALL CREW MEMBERS: I uploaded my documents to C-TRAC, but they still aren't approved. Why?
Once you have uploaded a document to your C-TRAC profile, the document status will turn orange un...
ALL CREW MEMBERS: How do I view and manage my assignment?
Read this step-by-step guide to learn how to manage and accept your assignment. https://rclc...
ALL CREW MEMBERS: How do I manage my C-TRAC account?
It is important that you keep your personal information updated in C-TRAC, as well as the latest ...
ALL CREW MEMBERS: How can I prevent my account from being hacked?
Always be alert about potential scams. For tips on how to protect yourself and your accounts from...
ALL CREW MEMBERS: Who can I ask about the status of my expenses or if payments do not reflect on my S@S card?
If you have questions about a specific reimbursement request, we can open a case so you can be he...
ALL CREW MEMBERS: Who to contact for any salary@sea issue?
a. OPTION 1: If you are on board, contact the payroll team. If you are at home, send an email to ...
ALL CREW MEMBERS: Did you receive a suspicious salary@sea email?
If you receive a suspicious Salary@Sea email and aren’t sure if it’s legitimate, check with the p...