Medical certificates are valid for 2 years from the date of issue unless there is a specific medi...

A Medical Certificate for Service at Sea will be provided to you when you successfully complete y...

Thanks for reaching out and making this a priority. We appreciate your due diligence. If your med...

Please follow the below steps if you received the Medical Form AStep 1: Fill out the form. You wi...

As you know, your medical certificate must be completed by one of our approved medical providers....

If there is no Company-approved Medical Provider in your country, you must determine if your coun...

Our reimbursement policy indicates that Marine officers with 2.0 stripes and hotel officers with ...

To get help with your Salary@Sea card, please get in touch with the Onbe/North Lane team via the ...

Unfortunately, we cannot accept a medical form with the wrong brand. Please reach out to your app...

There are several reasons why a medical certificate gets rejected, many of which require simple a...

If your medical certificate contains restrictions or limitations, please discuss this with your m...

It is recommended that your documents be valid and uploaded to C-TRAC. There are several document...

Please refer to the premium cost chart for family enrollment. There are separate charts for US an...

Yes, your medical benefits remain available even while you are on vacation. 

You may use the online claim submission process at CignaEnvoy.com or on the Cigna Envoy App for t...

No, only your spouse and children can be assigned as dependents. 

When getting ready to travel to your ship, make sure you have all your required documents in your...

The process takes seven (7) working days after submitting the required forms, which you can find ...