25 Article(s) found
tags: "crew"
ALL CREW MEMBERS: There is a discrepancy in my start date.
The Benefits Team will review your record and contact you shortly to address any discrepancies in...

ALL CREW MEMBERS: What is the Voluntary Crew Savings Plan?
The RCL Crew Savings Plan is part of your total pay and benefits package and is designed to help ...

ALL CREW MEMBERS: How can I withdraw funds from my Crew Savings Plan?
To enroll in the Voluntary Crew Savings Plan, please reach out to the onboard HR Manager and subm...

ALL CREW MEMBERS: How can I enroll in the Crew Savings Plan?
To withdraw funds from your Crew Savings Plan, the process is now completed via an online portal....

ALL CREW MEMBERS: Why has my medical certificate been rejected?
There are several reasons why a medical certificate gets rejected, many of which require simple a...

FILIPINO CREW MEMBERS: How do I request a Conforme letter?
If you need a conforme letter, contact us through NAVI to create a case and assign it to th...

FILIPINO CREW MEMBERS: I haven't received my dispatched documents
If you have not received your dispatched documents 72 hours before your flight, contact us throug...

ALL CREW MEMBERS: There are limitations and restrictions on my medical certificate; who should I contact?
If your medical certificate contains restrictions or limitations, please discuss this with your m...

FILIPINO CREW MEMBERS: POEA - What should the POEA package contain?
Your POEA package should include the following: • 3 signed copies of your POEA Contract (Con...

ALL CREW MEMBERS: My medical form has a logo of TUI; can I use it to join Royal Caribbean , Celebrity Cruise or Silversea?
Thank you for making time to get your medical certificate; this is an important step&nb...

FILIPINO CREW MEMBERS: How do I request a Letter of Guarantee (LOG) if it is not included in my dispatch documents?
The letter of guarantee (LOG) is necessary to acquire your POEA. It can be accessed by loggi...

FILIPINO CREW MEMBERS: Can I initiate my visa application using the Visa Application Tool (VAT)?
No, only the Visa team can initiate your application in the tool. Once they do, you will receive ...

FILIPINO CREW MEMBERS: I have an active application in VAT, but I cannot submit or complete the form, or the visa page is not loading.
To successfully complete your visa application in VAT, ensure you complete all the required field...

FILIPINO CREW MEMBERS: I am a Filipino crew member; how do I apply for a Schengen visa?
For instructions on how to apply and the requirements for each country, visit MyRCL>CrewTravel...

FILIPINO CREW MEMBERS: Where can I get a digital copy of POEA documents?
Your POEA Package will only be available once all your required documents (RCG Medical Certificat...

ALL CREW MEMBERS: Can I apply for retirement while on vacation?
Yes, you can apply for retirement while on vacation. Contact us through NAVI to create a support ...

FILIPINO CREW MEMBERS: As a Filipino crew member, what steps do I need to follow after I receive my Letter of Employment (LOE)?
As a Filipino crew member, once you receive your Letter of Employment (LOE), you should follow th...

FILIPINO CREW MEMBERS: Once ready, should I pick up my POEA documents, or will they be mailed to me?
When your documents are ready, you will receive an auto-notification from EASE. Dispatch protoco...

FILIPINO CREW MEMBERS: POEA - What should I do after I receive my generated POEA contract?
Once your POEA Contract has been generated, submit your POEA package via courier or personal...

ALL CREW MEMBERS: How long will the retirement process take?
The retirement claim processing typically takes 2–8 weeks, depending on the complexity and requir...

ALL CREW MEMBERS: I want information on my retirement benefit.
To help confirm your eligibility for retirement benefits, contact us through NAVI to create a sup...

ALL CREW MEMBERS: How can I access my insurance letter?
Log into your MyRCL Profile and select PEME/REME from the options on the left side pane of the pa...

FILIPINO CREW MEMBERS: Do I need to submit a new POEA package because my assignment has been changed?
There is no need to submit a new POEA contract if the vessel, position, or contract duration...

FILIPINO CREW MEMBERS: Can I personally submit my POEA documents to RCM?
Yes, once your POEA contract has been generated, you may drop off your POEA package at the RCM Ph...

FILIPINO CREW MEMBERS: What is the Visa Application Tool (VAT)?
Visa Automation Tool is an online tool designed to replace the submission of physical application...