Knowledge Base / Onboarding
Onboarding
ALL CREW MEMBERS: Do I need to download any applications to attend the Welcome Information Session?
No, you don’t need to download any applications or create an account with Webex to attend your se...

ALL CREW MEMBERS: How can I register to attend the Welcome Information Session?
• Log in to your MyRCL account• Navigate to the Onboarding tab in your journey• Click on Register...

ALL CREW MEMBERS: How can I update my beneficiary and emergency contact information? 
You can update your beneficiary and emergency contact information through the Check-In/Check-out ...

ALL CREW MEMBERS: How do I enter employment information in my First Advantage profile?  
In completing the employment details of your profile in First Advantage, you have the option to e...

ALL CREW MEMBERS: How do I get a copy of my First Advantage background check report? 
If you would like a copy of your background results, please log in to your Profile Advantage dash...

ALL CREW MEMBERS: How would I know the status of my background check? How do I get updates on my background? 
The status of your background check will be reflected in your CTRAC account.  You can also log in...

ALL CREW MEMBERS: How would I know the update of my background check?
You can monitor the progress and results of your background check from your First Advantage Profi...

ALL CREW MEMBERS: I am logged into my First Advantage dashboard, and it says complete. Does this mean I have passed the background check? 
Not necessarily. The complete status in First Advantage means First Advantage has finished proces...

ALL CREW MEMBERS: I am registered to attend the Welcome Information Session, how do I join this meeting?
On the day of your session, use the link at the bottom of the confirmation message emailed to you...

ALL CREW MEMBERS: I am scheduled to attend my Welcome Information Session, but now I can’t attend. What should I do?
• Log in to your MyRCL account• Navigate to the Onboarding tab in your journey• Click on Reschedu...

ALL CREW MEMBERS: I attended my Welcome Information Session, but the status on MyRCL does not show as COMPLETE?
The status of your Welcome Information Session will be shown as COMPLETE in MyRCL 24 hours after ...

ALL CREW MEMBERS: I can't find the email with my RCG ID, where can I find it?
Log in to MyRCL using your email address, then select CTRAC under the Quick Links section.Your ID...

ALL CREW MEMBERS: I submitted my FADV profile, but I made a mistake. Can I correct it or be sent a new link to start again?
Once a background check link is completed, no changes can be made, and a new link cannot be sent....

ALL CREW MEMBERS: Is there a timeline for a candidate to complete their profile in First Advantage?
All new hires are required to complete their profile on First Advantage within 7 d...

ALL CREW MEMBERS: What are the requirements for securing a Police clearance?
1. A police clearance certificate is required for all new hires and rehires and must be obtained ...

ALL CREW MEMBERS: What happens after I submit my Personal Data Form?
Once your Personal Data Form is submitted, you will receive intructions to complete your backgrou...

ALL CREW MEMBERS: What is a Police Clearance?
A police clearance is a document that certifies that you are a citizen in good standing and have ...

ALL CREW MEMBERS: What is the turnaround time in completing the background check by First Advantage?
Once you’ve completed and submitted the necessary documents for your background check, FADV will ...

ALL CREW MEMBERS: What is the Welcome Information Session?
The Welcome Information Session will review the required documents and the process of acquiring t...

ALL CREW MEMBERS: When does the background check process begin and what does it entail?   
The background check process will start as soon as the candidate has created and completed their ...

ALL CREW MEMBERS: Where can I find my RCG ID#?
Your RCG ID# is available in your CTRAC profile. To access it, log into your MyRCL account and s...

ALL CREW MEMBERS: Who is required to complete the background check? 
All new hires and rehires are required to complete a background check, which is conducted by a th...

ALL CREW MEMBERS: Why has my Personal Data Form been rejected?
Most Personal Data Forms are rejected because they have not been completed correctly. Other reaso...

ALL CREW MEMBERS: Why has my selected gateway not accepted?
If your selected gateway has been rejected, this may be because you selected a gateway that doesn...

ALL CREW MEMBERS: Why is the website not loading? I cannot complete my profile in First Advantage.
Recommend browsers: Chrome, Firefox or Safari for the most optimal experience.  Refresh the page ...