Assignment
ALL CREW MEMBERS: Can I request an earlier joining date?
To discuss your assignment joining date and any other scheduling-related concerns, please contact...
ALL CREW MEMBERS: Can I request to be on the same ship as my spouse/partner?
While it is the intent of the company to employ and schedule couples on the same ship, the practi...
ALL CREW MEMBERS: Do I need to accept/decline my assignment?
It is very important that you accept/decline your assignment as soon as you receive it. Please fo...
ALL CREW MEMBERS: How can I view my assignment?
To know if you have an active assignment, log in to your MyRCL account > Select RCLC...
ALL CREW MEMBERS: How do I access ACT?
When you have an active assignment, log on to MyRCLHome and click on RCLCrewTravel, you...
ALL CREW MEMBERS: How do I manage my assignment?
To learn how to manage and accept your assignment, read the step-by-step guide below or click&nbs...
ALL CREW MEMBERS: How will I know of any updates regarding assignments?
Once we are ready to extend an assignment, we will contact you directly. Please check your email ...
ALL CREW MEMBERS: I have an assignment, where can I accept my assignment and upload any missing documents?
To accept your assignment and upload any missing documents, go to Assignment Confirmation Tool (A...
ALL CREW MEMBERS: May I request a new assignment because my documents won't be available on time?
If your documents won't be ready in time for you to join as planned, please contact your schedule...
ALL CREW MEMBERS: Who can help me with questions about my assignment?
For questions related to a specific assignment, contact your Scheduler through the Contact Us too...
FOR RETURNING: I am ready to go back onboard; how can I request a new assignment?
Make sure that all your documents are still valid and uploaded to your C-TRAC account. Once done,...
What is ACT?
ACT is the Assignment Confirmation Tool in RCLCrewTravel. It is designed to make your joining pro...
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Assignment
ALL CREW MEMBERS: Can I request an earlier joining date?
ALL CREW MEMBERS: Can I request to be on the same ship as my spouse/partner?
ALL CREW MEMBERS: Who can help me with questions about my assignment?
ALL CREW MEMBERS: I have an assignment, where can I accept my assignment and upload any missing documents?
ALL CREW MEMBERS: Do I need to accept/decline my assignment?
Check-in Process
I’m having issues; can I just check in when I arrive at the ship?
All crew members are required to perform the check-in process online before arriving at the ship....
There is a new health questionnaire; when do I need to complete this?
The health questionnaire is available to complete within 24 hours of embarkation. You can do your...
What does the online check-in process include (in MyRCL)?
We want to be sure we have the most up-to-date information for you, so within 5 days of your sign...
What will happen when I get to the ship?
When you arrive at the ship, the HR team will check their dashboard to see if you have completed ...
When we return to service, will the crew check-in process be the same as in the past?
The check-in process will be similar but has been expanded to gather more information from you, l...
Where can I get more information about the check-in process?
For more information about the online check-in process, visit RCLCrewTravel, where you will ...
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Check-in Process
I’m having issues; can I just check in when I arrive at the ship?
What will happen when I get to the ship?
What does the online check-in process include (in MyRCL)?
Where can I get more information about the check-in process?
There is a new health questionnaire; when do I need to complete this?
Document
ALL CREW MEMBERS: Do I have to renew my SECALL/security awareness?
• If your certificate contains no expiration date: SECALL is a non-expiry document.• If the certi...
ALL CREW MEMBERS: Do I need a Seaman's Book?
The following crew members are required to obtain a Seaman's Book:• Crew members who are schedule...
ALL CREW MEMBERS: Do I need to get the flu vaccine to join my ship?
Although it is not required, we strongly suggest you get vaccinated against the flu prior to join...
ALL CREW MEMBERS: Do I need to upload the same documents to C-TRAC and ACT?
No, when you upload a document in ACT, it will also be reflected in C-TRAC, and vice versa. Pleas...
ALL CREW MEMBERS: How can I access my insurance letter?
When required, Letters of Insurance are available on RCLCrewTravel. Go to MyRCLHome >...
ALL CREW MEMBERS: How can I get an employment verification letter?
Yes, you can ask for Standard Verification of Employment Letters and letters confirming current e...
ALL CREW MEMBERS: How can I upload my document?
In RCLCrewTravel > ACT, you will see the list of required documents before joining the ship. E...
ALL CREW MEMBERS: How do I access my LOE?
Once available, you will find your Letter of Employment (LOE) in MyRCLHome > RCLCrew...
ALL CREW MEMBERS: How do I get a Medical Certificate for Service at Sea?
A Medical Certificate for Service at Sea will be provided to you when you successfully complete y...
ALL CREW MEMBERS: How do I request an OK To Board letter?
If you have questions regarding your OK-TO-BOARD letter, please contact the Crew Readiness team t...
ALL CREW MEMBERS: How do I schedule a passport renewal appointment?
Passports are issued by your national government. To schedule a passport renewal appointment, you...
ALL CREW MEMBERS: How long is the validity of medical certificate?
Medical certificates are valid for 2 years from the date of issue, unless there is a specific med...
ALL CREW MEMBERS: How to Access Riskonnect and Complete the Medical Form A?
How to Complete your PEME/REME - Royal Caribbean International and Celebrity Cruises crewmembers ...
ALL CREW MEMBERS: How will I know if I uploaded the document successfully?
The status will change from Document Not Submitted to Pending Document Approval. This means your ...
ALL CREW MEMBERS: I am a new hire; do I need to renew my medical certificate if I am unable to join the ship within a year?
If you are a new employee, your medical certificate is valid for 8 months from the date of issue....
ALL CREW MEMBERS: I can't see my Letter of Employment in RCLCrewTravel?
Assignment-related documents will show in RCLCrewTravel once there is an assignment for you in th...
ALL CREW MEMBERS: I need help with my joining documents, who should I contact?
For any document-related concerns (OKTB, Sign-on Letter, Passport, Visa, Medical, STCW, etc.) co...
ALL CREW MEMBERS: I was advised to renew my passport, but my passport is still valid until the sign-off date. Do I really have to renew it?
Passport must be valid for the entire duration of your contact plus one (1) more month.• If you a...
ALL CREW MEMBERS: My Medical Certificate will expire while I'm onboard. Do I need to renew it?
Effective February 1, 2023, seafarers must embark with a Medical Certificate for Service at Sea t...
ALL CREW MEMBERS: My medical form has a logo of TUI; can I use it to join Royal Caribbean or Celebrity Cruise?
You must use the correct medical form for your brand, please reach out to your approved medical ...
ALL CREW MEMBERS: My US C1D visa is still valid, but it is in my expired passport. Can I still use my US C1D visa?
Yes, you can still use the C1D visa since it is still valid, just make sure to travel with both p...
ALL CREW MEMBERS: Should I renew my expired documents before I have an assignment?
It is recommended for your documents to be valid and uploaded to C-TRAC. There are several docum...
ALL CREW MEMBERS: There are limitations and restrictions on my medical certificate; who should I contact?
If your medical certificate contains restrictions or limitations, please reach out to PEME@rccl....
ALL CREW MEMBERS: What are the documents I need to bring to get onboard?
When getting ready to travel to your ship, make sure you have all your required documents in your...
ALL CREW MEMBERS: What are the required STCW courses I need to complete before joining?
Please see the photo below for a complete list of STCW trainings required for your assignment, or...
ALL CREW MEMBERS: What do I do if my medical paperwork has expired?
If your medical certificate has expired or is about to expire, you will receive an email from ris...
ALL CREW MEMBERS: What do I need to consider when uploading my documents?
It is important that the documents you upload are in color, clearly show your information, have n...
ALL CREW MEMBERS: What is the new COVID vaccine guidance?
As of end of February 2024, COVID vaccines are no longer required for new sign-on crew. However, ...
ALL CREW MEMBERS: Where and how do I upload my documents?
You may upload your documents to the C-TRAC tool. Be sure that your documents are accurate, so wh...
ALL CREW MEMBERS: Who should I contact if I have medical credentialing concerns?
If you have questions about your required medical credential, please email medicalcredentialing@r...
ALL CREW MEMBERS: Why has my medical certificate been rejected?
Here are the top common reasons why your medical certificate may have been rejected• Multiple pag...
ALL CREW MEMBERS: Why has my Personal Data Form been rejected?
Most Personal Data Forms (PDF) are rejected because they have not been completed. Other reasons i...
ALL CREW MEMBERS: Will crew members still be required to sign the “Vaccine Intent”?
No, since we are no longer requiring crew members to be vaccinated against COVID-19, the “Vaccine...
ALL CREW MEMBERS: Will RCG offer COVID-19 vaccines to PDI team members?
All private destination team members have access to a covid vaccine through a local, third-party ...
FOR AMER & EMEA CREW MEMBERS ONLY (except Brazil): Where can I obtain my STCW certificate?
STCW can be obtained by all nationalities at any IMO-approved training facility. Except for Brazi...
FOR APAC CREW MEMBERS ONLY: Can I renew my BSTR on board (Indonesian, Chinese, and all marine APAC Crew Members)?
Your BSTR must be valid for the whole duration of your contract. Please make sure to renew before...
FOR APAC CREW MEMBERS ONLY: Why was my Seaman’s Book rejected (APAC)?
Please follow the rules below when uplaoding your Seaman's Book:• Make sure to upload a clear cop...
FOR INDONESIAN CREW ONLY: I am an Indonesian crew member joining in Turkey. Will I need an OKTB letter?
Indonesian crew members are exempt from obtaining an OK-TO-BOARD letter when joining a ship in Tu...
FOR INDONESIAN CREW ONLY: What should I know when applying for a visa?
IMPORTANT TO KNOW:1. Visa application fee: You are required to pay all visa fees charged by the e...
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Document
ALL CREW MEMBERS: Where and how do I upload my documents?
ALL CREW MEMBERS: I need help with my joining documents, who should I contact?
ALL CREW MEMBERS: I can't see my Letter of Employment in RCLCrewTravel?
ALL CREW MEMBERS: How to Access Riskonnect and Complete the Medical Form A?
ALL CREW MEMBERS: What are the required STCW courses I need to complete before joining?
Expenses Reimbursement
ALL CREW MEMBERS (except Filipino): Does the cost of my medical certificate qualify for reimbursement?
Pre-employment medical fees of up to $200 USD are reimbursable. This only applies to Marine offic...
ALL CREW MEMBERS: CAMex is not showing up on my dashboard. What should I do?
Log on to www.MyRCLHome.com using a browser. If the CAMex icon is still not available i...
ALL CREW MEMBERS: Can I submit expenses while onboard?
Yes, you can submit expenses while onboard. However, there are certain system limitations.• Previ...
ALL CREW MEMBERS: Is my visa fee eligible for reimbursement?
Yes, eligible expenses related to required visas will be reimbursed through CamEx. The company wi...
ALL CREW MEMBERS: Where and how do I submit my receipts for expense reimbursement?
Reimbursements related to your joining expenses (e.g., visa fees) are processed via CAMex in acco...
ALL CREW MEMBERS: Who can I ask about the status of my expenses or if payments do not reflect on my S@S card?
You can always email CAMex@rccl.com directly for queries related to expense submissions in CAMex.
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Expenses Reimbursement
ALL CREW MEMBERS: Where and how do I submit my receipts for expense reimbursement?
ALL CREW MEMBERS (except Filipino): Does the cost of my medical certificate qualify for reimbursement?
ALL CREW MEMBERS: Can I submit expenses while onboard?
ALL CREW MEMBERS: Is my visa fee eligible for reimbursement?
ALL CREW MEMBERS: Who can I ask about the status of my expenses or if payments do not reflect on my S@S card?
Filipino
FOR FILIPINO CREW ONLY: As a Filipino crew member, how long does it take for me to get a US visa appointment?
Before we can secure an appointment you need to fill out the US application form in the Visa Appl...
FOR FILIPINO CREW ONLY: My details in VAT are incorrect, and I cannot edit them in C-TRAC; is there any way for me to correct them?
Please click this link to submit a JIRA ticket with your technical issue and select Ser...
FOR FILIPINO CREW ONLY: As a Filipino crew member, what are the steps I need to follow after I receive my Letter of Employment (LOE)?
As a Filipino crew member, once you receive your Letter of Employment (LOE), you should follow th...
FOR FILIPINO CREW ONLY: Can I initiate my visa application using the Visa Application Tool (VAT)?
No, only the Crew Readiness Team can initiate your application in the tool. Once they do, you wil...
FOR FILIPINO CREW ONLY: Can I just pick up my documents instead of receiving them via courier?
Whether your documents will be sent to you via courier or need to be picked up in person at the R...
FOR FILIPINO CREW ONLY: Can I request a printed copy of my sea service record for the renewal of my BT and COP?
There is no need to obtain a printed copy of your sea services as MARINA just requires a digital ...
FOR FILIPINO CREW ONLY: Can I request an attestation letter for my application for COP?
All attestations should be provided by the captain and certified by the Manning Agency. If you di...
FOR FILIPINO CREW ONLY: Can I request that RCM mail my dispatch documents to my home?
Whether your documents will be sent to you via courier or need to be picked up in person at the R...
FOR FILIPINO CREW ONLY: Can I submit my POEA documents to RCM personally?
Yes, once your POEA contract has been generated, you may drop off your POEA package at the RCM Ph...
FOR FILIPINO CREW ONLY: Can you help me edit my allotment information?
As much as we want to help, we do not have access to edit your allotment information, as only the...
FOR FILIPINO CREW ONLY: Do I need a visa appointment for China, Australia, or New Zealand?
No, you do not need a visa appointment for required visas to enter China, Australia, or New Zeala...
FOR FILIPINO CREW ONLY: Do I need to submit a new POEA package because my assignment has changed?
There is no need to submit a new POEA contract if the vessel, position, or contract duration have...
FOR FILIPINO CREW ONLY: How and where can I avail a loan?
If you are interested in obtaining a SSS or PAG-IBIG loan, please follow these instructions:• For...
FOR FILIPINO CREW ONLY: How can I apply for SSS sickness and maternity benefits?
Filipino crew members may claim SSS benefits, by visiting any SSS branch or their website. If yo...
FOR FILIPINO CREW ONLY: How can I get an appointment with PDOS and APAS?
Please email pdosandapas@rcclapac.com to be assisted.
FOR FILIPINO CREW ONLY: How do I access the crew readiness guide for Filipinos?
When you are notified of your new assignment, you will receive a welcome message with a link to t...
FOR FILIPINO CREW ONLY: How do I apply for issuance or revalidation through MISMO?
Follow these teps to apply for issuance/revalidation of COP in MISMO:• Log-in using your MISMO ac...
FOR FILIPINO CREW ONLY: How do I request a conforme letter?
If you have questions about Conforme letters, please use the Online Help to contact the Crew Read...
FOR FILIPINO CREW ONLY: How do I request a Letter of Guarantee (LOG) if it is not included in my dispatch documents?
Filipino crew members with missing dispatch documents should send an email to rcmmanila_documenta...
FOR FILIPINO CREW ONLY: How long does it take for me to get my Schengen or UK visa appointment?
Before we can secure an appointment you need to fill out the Schengen or UK visa application for...
FOR FILIPINO CREW ONLY: How many allottees can I add to my C-TRAC profile?
You can record up to two (2) allottees; please make sure the total percentage allocated is 100%.
FOR FILIPINO CREW ONLY: I already filled out the form in VAT; do I need to submit visa requirements?
Yes, after filling out the form in VAT, you will need to submit your visa requirement to RCM's o...
FOR FILIPINO CREW ONLY: I have a question regarding AMOSUP; where can I send my email?
Please send an email to wmbp@amosup.org for all AMOSUP-related questions. For your reference, her...
FOR FILIPINO CREW ONLY: I have an active application in VAT, but I cannot submit or complete the form, or the visa page is not loading.
To successfully complete your visa application in VAT, keep the below in mind:• All required fiel...
FOR FILIPINO CREW ONLY: I have an appointment already for the PDOS and APAS seminars, can I request an earlier schedule?
PDOS and APAS schedules are based on your joining date. We aim to schedule crew at least one mont...
FOR FILIPINO CREW ONLY: I want to apply for the company retirement, what is the process?
Filipino crew members who want to retire, may email cfw@rcclapac.com to obtain the form and furth...
FOR FILIPINO CREW ONLY: I was given a Schengen/UK/Canadian visa appointment but then it was cancelled. What's happened?
Cancellation of Schengen/UK/Canadian visa appointments usually occurs due to one of the followin...
FOR FILIPINO CREW ONLY: I was given a US visa appointment but then it was cancelled. What's happened?
Cancellation of US Visa appointments usually occurs due to one of the following:• No documents w...
FOR FILIPINO CREW ONLY: It is my first time applying for a US C1D visa, and I received a notification stating that an appointment has been secured for me but that I do not need a visa appearance. Should I be concerned about it?
Since it is your first time applying for a US C1D visa, you are required to attend the appointmen...
FOR FILIPINO CREW ONLY: My passport and/or Seaman’s book are expiring or expired. Can I still fill out my visa application in the VAT?
No. If your passport and/or Seaman’s book are expiring within a year or have expired, please make...
FOR FILIPINO CREW ONLY: My Workers' Information Sheet was rejected; why?
Ensure that you always have the most recent information and version of the workers' information s...
FOR FILIPINO CREW ONLY: Once ready, do I need to pick up my POEA documents or will they be mailed to me?
When your documents are ready, your Crew Readiness representative will notify you how they will b...
FOR FILIPINO CREW ONLY: What is the process for expediting COP renewal?
We can only assist CMs with expediting their COP renewal two business days before their flight. P...
FOR FILIPINO CREW ONLY: When can I edit my allotment information?
You may edit your allotment information anytime as long as your POEA contract has not yet been ge...
FOR FILIPINO CREW ONLY: When can I start using the Visa Application Tool (VAT) for my visa application?
Your application will be triggered by the Crew Readiness Team (CRT) once you have an active assig...
FOR FILIPINO CREW ONLY: When will I receive the link for APAS seminar?
For the APAS seminar, you will receive the link one day before your scheduled session.
FOR FILIPINO CREW ONLY: Where can I get a copy of my government contributions?
All government contributions are available online. You may get a copy by logging in to their webs...
FOR FILIPINO CREW ONLY: Where can I get a digital copy of POEA documents?
Your POEA Package will only be available once all your required documents (RCG Medical Certifica...
FOR FILIPINO CREW ONLY: Where can I see my allotment slip, and how can I log in to my account?
To see your allotment slip, visit https://rclmypay.com.ph. If you don't remember your log-in...
FOR FILIPINO CREW ONLY: Who should I contact if I have questions about my POEA or dispatch documents?
If you have questions about the documents/processes:• For POEA package, Dispatch documents, ...
FOR FILIPINO CREW ONLY: Who should I contact if I haven't received my dispatched documents?
If you have not received your dispatched documents 72 hours before your flight, please send an em...
FOR FILIPINO CREW ONLY: Why I cannot access VAT in the MyRCL mobile application?
At the moment, VAT is not accessible through the MyRCL mobile app. Log in to MyRCLHome.com&...
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Filipino
FOR FILIPINO CREW ONLY: As a Filipino crew member, what are the steps I need to follow after I receive my Letter of Employment (LOE)?
FOR FILIPINO CREW ONLY: Who should I contact if I have questions about my POEA or dispatch documents?
FOR FILIPINO CREW ONLY: Where can I get a digital copy of POEA documents?
FOR FILIPINO CREW ONLY: Who should I contact if I haven't received my dispatched documents?
FOR FILIPINO CREW ONLY: Once ready, do I need to pick up my POEA documents or will they be mailed to me?
Financial and Compensation
ALL CREW MEMBERS: How can I prevent my account from being hacked?
Always be alert about potential scams. For tips on how to protect yourself and your accounts from...
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Financial and Compensation
ALL CREW MEMBERS: How can I prevent my account from being hacked?
India
FOR CREW MEMBERS FROM INDIA ONLY: Can I request to expedite my Indian CDC application, as I need it for my visa application?
Once you have completed your eGovernance application, send your SMO number to RCM India, and the ...
FOR CREW MEMBERS FROM INDIA ONLY: Can RCM India make the SID online application for me?
No, RCM India cannot manage this for you. You must apply for SID yourself since the payment is ma...
FOR CREW MEMBERS FROM INDIA ONLY: Do I need to get a SID card?
Effective April 1st, 2023, all Indian seafarers are required to get a SIDs. This will be used to...
FOR CREW MEMBERS FROM INDIA ONLY: How can I book an appointment for my SID card?
Visit the website dgshippingbsid.in log in with your Indos number and password, click o...
FOR CREW MEMBERS FROM INDIA ONLY: How can I update my new passport number on my LOE?
Please use the Online Help in RCLCrewTravel to contact RCM India. The team will create a ticket w...
FOR CREW MEMBERS FROM INDIA ONLY: How do I access the application form for SID?
Login to the SID portal (https://dgshippingbsid.in/) and follow the steps outlined in t...
FOR CREW MEMBERS FROM INDIA ONLY: How do I apply for my Indian Seaman's book (CDC)?
Please click here for the step-by-step guide on how to apply for the Indian Seaman's Book.
FOR CREW MEMBERS FROM INDIA ONLY: How do I check if my courses are updated in the Master Checker in eGovernance?
Go to www.dgshipping.gov.in. Click on the home tab. Select "Indos/COP checker". Click on the...
FOR CREW MEMBERS FROM INDIA ONLY: How do I contact Crew Assist from India during a travel emergency?
Dial the toll-free number '000117' from any cellphone number. Wait for the automated voice tone a...
FOR CREW MEMBERS FROM INDIA ONLY: How do I upload a new passport number to my DGS profile?
To update your passport number in your DGS profile, log in to the DGS portal using your username ...
FOR CREW MEMBERS FROM INDIA ONLY: I am from India, and I need assistance with my SID card or application; who should I contact?
• If you are joining within 30 days, reach out to RCM India via Live Chat to get real-time answer...
FOR CREW MEMBERS FROM INDIA ONLY: My assignment has been cancelled while I'm at the airport; what do I do?
Please call RCM India before you leave the airport. They will identify the root cause of your can...
FOR CREW MEMBERS FROM INDIA ONLY: My joining date is in a few days, but I haven’t received any emails regarding my eMigration letter; who should I contact?
If you are joining in the next week and haven't received your eMIgration letter, you may reach ou...
FOR CREW MEMBERS FROM INDIA ONLY: What details are captured in the Seafarers Identity Document (SID)?
Details in your Continuous Discharge Certificate (CDC) and Indian National Database of Seafarers ...
FOR CREW MEMBERS FROM INDIA ONLY: What documents are required for a medical appointment?
Please take your passport to your medical appointment. You don't need an LOE. Should any approve...
FOR CREW MEMBERS FROM INDIA ONLY: What is my visa status?
If RCM India is assisting you with your visa application, please click on the link emailed to yo...
FOR CREW MEMBERS FROM INDIA ONLY: What is the cost of the SID application and how can I process my payment?
The SID application fee is INR 300. You can pay online using an e-payment portal (you may use you...
FOR CREW MEMBERS FROM INDIA ONLY: When and how will I receive my eMigration letter?
Your eMigration email will be sent from the Director General's shipping office (sys-egovernance@d...
FOR CREW MEMBERS FROM INDIA ONLY: When can I apply for my Indian CDC?
You may apply for the Indian CDC after STCW courses are completed. You do not need to have an LOE...
FOR CREW MEMBERS FROM INDIA ONLY: Where can I apply for STCW courses?
You can apply for the courses at any DGS-approved MTI (Maritime Training Institute) close to you....
FOR CREW MEMBERS FROM INDIA ONLY: Where is RCM India located?
The address of our new office is 506 B-Wing, Kanakia Wall Street, Chakala, Andheri-Kurla road, Ha...
FOR CREW MEMBERS FROM INDIA ONLY: Where should I upload my SID card in C-TRAC?
To upload yout SID card to C-TRAC, log into your profiles, go to the documents tab and click on "...
FOR CREW MEMBERS FROM INDIA ONLY: Which collection center should I choose while applying for a SID?
You should select the collection center based on your location. Here is the list of the collectio...
FOR CREW MEMBERS FROM INDIA ONLY: Which STCW certificates need to be renewed?
STCW courses PST and FPFF have a 5-year validity and need to be renewed when expired. Remaining c...
FOR CREW MEMBERS FROM INDIA ONLY: Who uploads my STCW courses' details in the Master Checker in eGovernance?
The MTI where you do your STCW training should upload your STCW courses' details in the Master Ch...
FOR CREW MEMBERS FROM INDIA ONLY: Why do I need a SID card?
The SID card has long been used to authenticate the identity of a crew member and demonstrate tha...
FOR CREW MEMBERS FROM INDIA ONLY: Why haven’t I received my eMigration letter?
The most common reason why crew members don't receive their eMigration letters is because they ha...
FOR CREW MEMBERS FROM INDIA ONLY: Will the cost of the SID application be refunded by the company?
No, the cost of obtaining your SID card is not reimbursable.
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India
FOR CREW MEMBERS FROM INDIA ONLY: What is my visa status?
FOR CREW MEMBERS FROM INDIA ONLY: When and how will I receive my eMigration letter?
FOR CREW MEMBERS FROM INDIA ONLY: Can I request to expedite my Indian CDC application, as I need it for my visa application?
FOR CREW MEMBERS FROM INDIA ONLY: My joining date is in a few days, but I haven’t received any emails regarding my eMigration letter; who should I contact?
FOR CREW MEMBERS FROM INDIA ONLY: Why haven’t I received my eMigration letter?
Packing
ALL CREW MEMBERS: What are the required clothing, uniform, and items to bring onboard?
To help you prepare to get ready for your career at sea, please refer to the onboarding guide (pa...
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Packing
ALL CREW MEMBERS: What are the required clothing, uniform, and items to bring onboard?
Selection
FOR RETURNING: Are you accepting rehire? What's the process for applying?
Former crew members who want to come back to RCG after being away for more than 12 months need to...
How do I refer someone to work at Royal Caribbean Group?
Interested applicants may apply for shoreside and onboard career opportunities at https://ca...
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Selection
How do I refer someone to work at Royal Caribbean Group?
FOR RETURNING: Are you accepting rehire? What's the process for applying?
System
ALL CREW MEMBERS: How can I reset MyRCLhome password?
Here are two different steps on how to reset your password:• First option:1. In MyRCLHome&nb...
ALL CREW MEMBERS: How do I manage my C-TRAC account?
It is important that you keep your personal information updated in C-TRAC, as well as the latest...
ALL CREW MEMBERS: I have uploaded my documents to C-TRAC, but they still don’t show as approved. Why?
Once you have uploaded a document to your C-TRAC profile, the document status will turn orange un...
ALL CREW MEMBERS: I have uploaded valid documents; however, the document status is still in orange.
Please keep in mind that reviewing your uploaded document takes 5–10 business days. Once valida...
ALL CREW MEMBERS: I'm having issues accessing MyRCL; what do I need to do?
Need help accessing MyRCL or any of the tools within it? Go to https://royalcaribbeancruisel...
ALL CREW MEMBERS: I’m having issues with C-TRAC; what do I do?
If you encounter technical problems, please contact the RCL HR service desk to cre...
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System
ALL CREW MEMBERS: I have uploaded my documents to C-TRAC, but they still don’t show as approved. Why?
ALL CREW MEMBERS: I have uploaded valid documents; however, the document status is still in orange.
ALL CREW MEMBERS: I'm having issues accessing MyRCL; what do I need to do?
ALL CREW MEMBERS: I’m having issues with C-TRAC; what do I do?
ALL CREW MEMBERS: How do I manage my C-TRAC account?
Travel
ALL CREW MEMBERS: How can I access my travel details?
To access your travel details:• Log in to MyRCLHOME• Choose RCLCrewTravel• Click MyTravel De...
ALL CREW MEMBERS: How can I change my gateway city?
To request a change of gateway, send an email with your proof of residency or residency card to G...
ALL CREW MEMBERS: How can I contact Crew Assist?
If you are traveling within 6 (six) days and have a travel emergency, please reach out to Crew As...
ALL CREW MEMBERS: How can I retrieve my hotel and transportation details?
If you need to view your hotel and transportation information:• Log in to MyRCLHome• Choose ...
ALL CREW MEMBERS: I am joining in the next 6 days, but I cannot see my flight details; what would I do?
Please contact CrewAssist for assistance.• Log in to MyRCLHome• Click the RCLCrewTravel• On ...
ALL CREW MEMBERS: I missed my flight, and I’m already at the airport; what should I do?
If you miss your flight, please contact Crew Assist for immediate help.How to contact Crew Assis...
ALL CREW MEMBERS: What is Gateway City?
A gateway is the city from where you will fly in and out for your current and future assignments....
ALL CREW MEMBERS: What is my baggage allowance?
Please check with your airline(s) to learn your baggage allowance.To learn about our Baggage poli...
ALL CREW MEMBERS: When can I get my flight details?
To access your travel details, log in to your MyRCL account, select RCLCrewTravel, and click...
ALL CREW MEMBERS: When can I see my hotel details?
Hotel details will be visible on MyRCLHome > Choose MyRCLCrewTravel > Click My Tr...
ALL CREW MEMBERS: Who will arrange my transportation, and where can I find the transportation details?
For transportation between the airport and your assigned hotel, please use the hotel’s compliment...
ALL CREW MEMBERS: Will the company provide transportation from the airport to the hotel?
Yes, the company will provide transportation from the airport to the hotel in your joining port. ...
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Travel
ALL CREW MEMBERS: How can I contact Crew Assist?
ALL CREW MEMBERS: I am joining in the next 6 days, but I cannot see my flight details; what would I do?
ALL CREW MEMBERS: I missed my flight, and I’m already at the airport; what should I do?
ALL CREW MEMBERS: When can I get my flight details?
ALL CREW MEMBERS: How can I access my travel details?
Visa
ALL CREW MEMBERS: How do I apply for Australian Maritime Crew Visa (MCV)?
To learn how to obtain an Australian Maritime Crew Visa, please click here.
ALL CREW MEMBERS: How do I apply for my US C1D visa?
• For Filipino crew, please use the Visa Application Tool.• Crew members from India, you may...
ALL CREW MEMBERS: How to apply for an MCV/eTA/Transit Visa for AUS ports?
Please click here to check the Australia Info Card available on RCLCrewTravel to learn ...
ALL CREW MEMBERS: What do I do if my visa(s) have expired or will expire soon?
To renew your visa(s), you will need a Letter of Employment (LOE). When you receive an assignment...
ALL CREW MEMBERS: What visa(s) do I need for my assignment?
Visa requirements vary according to the ship's itinerary. Please check the Assignment Confirmatio...
FOR FILIPINO CREW ONLY: I am Filipino crew member, how do I apply for a Schengen visa?
Please refer to the following links to access the visa packages:a. Spain• For new hires: htt...
FOR FILIPINO CREW ONLY: What is the Visa Application Tool (VAT)?
The Visa Application Tool (VAT) was designed to assist our Filipino crew in the visa application ...
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Visa
FOR FILIPINO CREW ONLY: I am Filipino crew member, how do I apply for a Schengen visa?
ALL CREW MEMBERS: How do I apply for my US C1D visa?
ALL CREW MEMBERS: What visa(s) do I need for my assignment?
FOR FILIPINO CREW ONLY: What is the Visa Application Tool (VAT)?
ALL CREW MEMBERS: How to apply for an MCV/eTA/Transit Visa for AUS ports?