• If your certificate contains no expiration date, SECALL is a non-expiry document. • If the cert...

Some visa applications require proof of travel, such as a confirmed or issued flight ticket. This...

Yes. If you are joining a ship in New Zealand, you must have a valid Crew NZeTA in addi...

It is very important that you accept your assignment before the deadline shown in your MyRCL jour...

No, you don’t need to download any applications or create an account with Webex to attend your se...

No, uploading a document in ACT will also be reflected in C-TRAC. Also, uploading a document in C...

Yes. If your ship will sail in Australian waters, you are required to hold bo...

Either party may end the couple's alignment by notifying the HR Manager (in writing) of his/her d...

Log into your MyRCL Profile and select PEME/REME from the options on the left side pane of the pa...

You may check your status through the New Zealand Immigration website using your passport details...

Visa requirements vary depending on the ship itinerary. You may check the required visas through ...

If a Harbor Master Letter is required, log into MyRCL> Go to CrewTravel > Choose Port Guide...

If a Letter of Invitation (LOI) is required for your visa application, it will be provided 60 to ...

Couple registration can only be done onboard. Just reach out to HR Center onboard and f...

• Log in to your MyRCL account• Navigate to the Onboarding tab in your journey• Click on Register...

You can update your beneficiary and emergency contact information through the Check-In/Check-out ...

In completing the employment details of your profile in First Advantage, you have the option to e...

If you would like a copy of your background results, please log in to your Profile Advantage dash...

It is important that you keep your personal information updated in C-TRAC, as well as the latest ...

1. Upload accurate Passport details with clear Passport copy in C-TRAC for company approval2. Aft...

To access and manager your assignment, log in to MyRCL, navigate to the “Assignment” tab of your ...

Documents are normally validated within three (3) business days for crew members with a...

The status will change from Document Not Submitted to Pending Document Approval. Your document is...

We will contact you directly once we are ready to extend an assignment. Please check your email f...

Once you have received an assignment, all required documentation will be listed on the Assignment...

The status of your background check will be reflected in your CTRAC account.  You can also log in...

You can monitor the progress and results of your background check from your First Advantage Profi...

If you are joining a ship in New Zealand that will sail in Australian waters and has a transit fl...

Not necessarily. The complete status in First Advantage means First Advantage has finished proces...

On the day of your session, use the link at the bottom of the confirmation message emailed to you...

• Log in to your MyRCL account• Navigate to the Onboarding tab in your journey• Click on Reschedu...

The status of your Welcome Information Session will be shown as COMPLETE in MyRCL 24 hours after ...

Log in to MyRCL using your email address, then select CTRAC under the Quick Links section.Your ID...

Once available, you can find your LOE in MyRCL journey, under the Assignment Tab. You can also fi...

To change your gateway city, you must complete and submit a Gateway City Change Request (GCCR) fo...

To view and accept your assignment, log it to MyRCLHome and visit the Assignment tab of your jour...

Once a background check link is completed, no changes can be made, and a new link cannot be sent....

Once you have uploaded a document to your C-TRAC profile, the document status will turn orange un...

You may have been advised to renew your passport even if it remains valid through your sign-off d...

ALL CREW MEMBERS: Is a Harbor Master Letter always required for visa applications? 

Royal Caribbean Group processes NZeTA visas for the crew and has a validity of 5 years. 

"=As a general rule, passports must be valid for at least one (1) month after the end of your con...

To apply for your Seaman's Book, contact the relevant institutions in your country. • If you can...

1. Crew members who are scheduled to join a ship that will sail in Asia during their contract. 2....

It is recommended that your documents be valid and uploaded to C-TRAC. There are several document...

No, the type of training and when/how to obtain it varies by nationalities and positions. &n...

1. All new hires and returning crew members must complete Security Awareness (SECALL) 2. All Secu...

To check the required STCW training for your assignment, please visit the DOCUMENT GUIDES section...

1. A police clearance certificate is required for all new hires and rehires and must be obtained ...

Medical crew members are required to complete and maintain certifications suc...

You would need to have a crew New Zealand ETA (NZeTA) and Maritime Crew Visa (MCV) for Australia ...

When getting ready to travel to your ship, make sure you have all your required documents in your...

Once your Personal Data Form is submitted, you will receive intructions to complete your backgrou...

If you get disconnected, use the link provided in the confirmation message you received when you ...

A Harbor Master Letter is an official port document required in certain European ports ...

A Letter of Guarantee (LOG) is required for certain joiners (e.g., Singapore sign-ons) and is coo...

A police clearance is a document that certifies that you are a citizen in good standing and have ...

A Visa on Arrival (VOA) may be required depending on your nationality and travel itinerary. 

An insurance letter is a document required for crew members joining a ship in Europe or when trav...

An OKTB letter is a document the airlines require to allow passengers to board certain flights. I...

A Letter of Employment (LOE) is issued once your assignment has been confirmed and includes your ...

The regular NZeTA is for tourists only and is valid for 2 years. Crew members must have...

Once you’ve completed and submitted the necessary documents for your background check, FADV will ...

The Welcome Information Session will review the required documents and the process of acquiring t...

When required, print a copy of the Harbor Master letter and include it as part of your visa appl...

Depending on your joining port, the embassy may require a Letter of Invitation to issue the requi...

The background check process will start as soon as the candidate has created and completed their ...

For guides on documents, how to use our systems and other important information about getting rea...

Your RCG ID# is available in your CTRAC profile. To access it, log into your MyRCL account and s...

Applicable for ALL Hotel and Medical crew from all countries except Philippines, India, Indonesia...

To access your bran's Collective Bargaining Agreement, log in to MyRCL, at the bottom left corne...

You can always upload documents to your MyRCL profile by selecting the document you wish to uploa...

You must secure your US C1D visa first before applying for your Schengen visa.

Visit MyRCL>Crew Travel> Assignment Guidance for information on how to obtain your required...

All new hires and rehires are required to complete a background check, which is conducted by a th...

Most Personal Data Forms are rejected because they have not been completed correctly. Other reaso...

If your selected gateway has been rejected, this may be because you selected a gateway that doesn...

Recommend browsers: Chrome, Firefox or Safari for the most optimal experience.  Refresh the page ...

Contracts are no longer emailed. To access your SOEA, log in to your MyRCL account...

The Sign-On Employment Agreement (SOEA) functionality that allows you to access your contract on ...

Medical Certificates must be issued by one of RCG approved medical providers. To find a provider ...

Yes, all medical certifications and documents must remain valid for the full duration of your con...

A Medical Certificate for Service at Sea will be provided to you when you successfully complete y...

Step 1: Complete Medical Form A in Riskonnect using this link: https://riskonnectrcl.my.site.com/...

Medical certificate validities are usually for a period of 2 years.  However, depending on y...

Doctors are required to complete 60 CME units per year, while nurses must complete 40 C...

No, online training is not accepted. All required certifications must be completed thro...

To look for an approved medical provider, 1. Log in to MyRCL, 2. Select Crew Travel from the Qu...

Thank you for making time to get your medical certificate; this is an important step&nb...

No. If you have not been on board within 8 months of your medical completion date, you will be re...

If your medical certificate contains restrictions or limitations, please discuss this with your m...

If there is no Company-approved Medical Provider in your country, you must determine if your coun...

We appreciate your due diligence and making this priority. If your medical certificate has expir...

Medical forms are available in MyRCL. Log in to your account, access Crew Tavel from the Quick l...

You may access the form by clicking on this link https://riskonnectrcl.my.site.com/EHR/s/peme . F...

There are several reasons why a medical certificate gets rejected, many of which require simple a...

Before we can secure an appointment, you need to fill out the US application form in the Visa App...

As a Filipino crew member, once you receive your Letter of Employment (LOE), you should follow th...

No, only the Visa team can initiate your application in the tool. Once they do, you will receive ...

Yes, once your POEA contract has been generated, you may drop off your POEA package at the RCM Ph...

We’d love to help, but we don’t have access to update allotment information, as only crew members...

No, you do not need a visa appointment for required visas to enter China, Australia, or New Zeala...

There is no need to submit a new POEA contract if the vessel, position, or contract duration...

If you are interested in obtaining a SSS or PAG-IBIG loan, please follow these instructions: • Fo...

Filipino crew members may claim SSS benefits by visiting any SSS branch or their website.

Follow these steps to apply for issuance/revalidation of COP in MISMO:• Log-in using your MISMO a...

You may edit your allotment information anytime as long as your POEA contract has not y...

If you need a conforme letter, contact us through NAVI to create a case and assign it to th...

The letter of guarantee (LOG) is necessary to acquire your POEA. It can be accessed by loggi...

Before we can secure an appointment, you need to fill out the Schengen or UK visa application for...

You can record up to two (2) allottees. Please make sure the total percentage allocated ...

Your documents will be dispatched based on your joining date:• If your assignment is more than 14...

Yes, after filling out the form in VAT, you will need to submit your visa requirement to RCM's of...

For instructions on how to apply and the requirements for each country, visit MyRCL>CrewTravel...

For all AMOSUP-related questions, please email wmbp@amosup.org. Here's a link to their website: h...

To successfully complete your visa application in VAT, ensure you complete all the required field...

If you have not received your dispatched documents 72 hours before your flight, contact us throug...

Cancellation of Schengen/UK/Canadian visa appointments usually occurs due to one of the following...

Cancellation of US Visa appointments usually occurs due to one of the following: • Incomplet...

No. The LOG is not an insurance letter and is not used for visa application or OK to Board purpos...

Since it is your first time applying for a US C1D visa, you are required to attend...

No. If your passport and/or Seaman’s book are expiring within a year or have expired, please...

We are sorry you are experiencing this technical difficultly. Contact us through NAVI toreate a ...

Ensure that you always have the most recent information and version of the workers' information s...

When your documents are ready, you will receive an auto-notification from EASE. Dispatch protoco...

Once your POEA Contract has been generated, submit your POEA package via courier or personal...

Your POEA package should include the following: • 3 signed copies of your POEA Contract (Con...

You can find a walkthrough video by selecting CrewTravel > RCM Philippines > Helpful Guides.

If you are based outside Manila or in other regions, you will need to travel to Manila at your ow...

AMOSUP (Associated Marine Officers’ and Seaman’s Union of the Philippines) provides various ...

Visa Automation Tool is an online tool designed to replace the submission of physical application...

"The Crew Readiness Team (CRT) will trigger your application once you have an active assignment t...

For the APAS seminar, you will receive the link one day before your scheduled session. 

All government contributions are available online. You may get a copy by logging in to their webs...

Your POEA Package will only be available once all your required documents (RCG Medical Certificat...

To see your allotment slip, visit https://rclmypay.com.ph. If you don't remember your login infor...

If you are a bereaved family member of an RCG crew member, please send your concerns to cfw@rccla...

The RCM Office is located a the Ground Floor, Five E-com Center, Harbor Drive, Mall of Asia Compl...

For information about the Worker's Information Sheet, please visit the POEA online Helpdesk (link...

If you need assistance processing a visa in India, RCM can assist you. We will create a case and ...

No, RCM India cannot manage this for you. You must apply for SID yourself since the payment is ma...

Once you have completed your e-Governance application, send us your SMO number, we will coordinat...

Visit Government shipping office, Mumbai with valid original Indian CDC and Passport. Submit all ...

For joining in Brazilian ports, you need to have a valid Indian CDC with an ILO stamp of Conventi...

Effective April 1st, 2023, all Indian seafarers are required to get a SID to be considered travel...

Visit the website "dgshippingbsid.in," log in with your Indos number and password, click on 'Appl...

You may apply for the Indian CDC after STCW courses are completed. You do not need to have an LOE...

Go to www.dgshipping.gov.in. Click on the home tab. Select "Indos/COP checker". Click on the drop...

Passports are issued by your national government.. To renew your passport in India you visit this...

Visit "https://passportindia.gov.in" and register yourself, book appointment for "Police Clearanc...

A detailed SOP for SID card application is available in the Crew Travel’s RCM India page.

If you need assistance with your SID card or application, we can create a case for you and assign...

After uploading your document, please allow us 3 business days to validate it.

RCM India will be able to assist you with that; we will assign your case to RCM. Please Keep an e...

If you are traveling within four days and still haven’t received your eMigration letter, we recom...

Details in your Continuous Discharge Certificate (CDC) and Indian National Database of Seafarers ...

Renew all 5 STCW certificates, it will be updated in master checker by MTI and immediately after ...

If RCM India is assisting you with your visa application, please click on the link emailed to you...

The SID application fee is INR 300. You can pay online using an e-payment portal (you may use you...

After RCM India eMigrates you, an auto-generated email will be dispatched from the Director Gener...

You may apply for the SID card after successful completion of Indian CDC process. Only the holder...

You can apply for the courses at any DGS-approved MTI (Maritime Training Institute) close to you.

The RCM India team can assist you with that. Contact us through NAVI to create a case and assign ...

Yes, you may request that your local police station issue your PCC. You will need to provide a co...

The RCM Office is located at Office No B-501, Kanakia Wall Street, Hanuman Nagar, Chakala, Andher...

To upload your SID card to C-TRAC, log into your profiles, go to the documents tab and click on "...

You should select the collection center based on your location. Here is the list of the collectio...

STCW courses PST and FPFF have a 5-year validity and need to be renewed when expired. Remaining c...

The MTI where you complete your STCW training is responsible for uploading your STCW courses' det...

The SID card has long been used to authenticate the identity of crew members and demonstrate that...

The most common reasons why crew members don't receive their eMigration letters are: • Incorrect ...

No, the cost of obtaining your SID card is not reimbursable.

To access your itinerary, log in to MyRCL, and navigate to your TRAVEL tab. You may also go to Cr...

Since it was lost by the airline, file a “Lost Luggage Report.” Once you get onboard, inform the ...

Your itinerary, including transportation information, is available in MyRCL, under the Travel tab...

Once available. hotel and transportation information will ne available in your Travel Itinerary. ...

Please check with the airline the specific baggage allowance for your ticket. If the airline tick...

Please check with the airline the specific baggage allowance for your ticket. If the airline tick...

Send an email to help@mypaymentvault.com providing your crew ID #, name and detail of fraudulent ...

Send an email to salaryatsea@rccl.com mentioning crew ID # & brief description of your issue.

Please send an email to help@mypaymentvault.com providing mentioning your crew ID #, name and bri...

If you are onboard the ship visit the payroll office to get a new salary@sea card. If you are off...

OPTION 1: If you are on board, contact the payroll team. If you are at home, send an email to Sal...

Yes, you can apply for retirement while on vacation. Contact us through NAVI to create a support ...

No, only your spouse and children can be assigned as dependents. 

Yes, your medical benefits remain available even while you are on vacation.

To withdraw funds from your Crew Savings Plan, the process is now completed via an online portal....

You can send payment via check or wire transfer. Please follow the provided instructions for eith...

To enroll in the Voluntary Crew Savings Plan, please reach out to the onboard HR Manager and subm...

"The process takes seven (7) working days after submitting the required  forms, which y...

The retirement claim processing typically takes 2–8 weeks, depending on the complexity and requir...

Please refer to the rates per family member below 2026a. NON US‣ MONTHLY◦ Employee: $◦ Spouse/Dom...

If you are currently onboard, contact your Onboard HR Team for assistance wit...

If you are offboard, email recognition@rccl.com with your name, ID number and...

For inquiries about your service award, please contact the Recognition Team at [recognition@rccl....

To help confirm your eligibility for retirement benefits, contact us through NAVI to create a sup...

The Benefits Team will review your record and contact you shortly to address any discrepancies in...

You may use the online claim submission process at CignaEnvoy.com or on the Cigna Envoy App ...

The RCL Crew Savings Plan is part of your total pay and benefits package and is designed to help ...

Log into your MyRCL Profile and select PEME/REME from the options on the left side pane of the pa...

Service awards are managed by the Employee Experience Team.

We are sorry you are experiencing this technical difficultly. Our NAVI team will create a case a...

Expenses filed after 30 days on board are still reimbursable if you attach approval from&nbs...

Yes, you can submit expenses while onboard. However, please keep the following in mind:• Previous...

To minimize access issues, please include access credentials (username and password) in your hand...

We are sorry you are experiencing this technical difficultly. Our NAVI team will create a case a...

Eligible out-of-pocket expenses must be submitted through CAMex and should include valid receipts...

To guide you in monitoring your expense report, below is the expense status and its description. ...

Royal Caribbean and Celebrity Cruises crew members only:When the expense has been marked as Paid ...

Reimbursements related to your joining expenses (e.g., visa fees) are processed via CAMex in acco...

To view detailed explanations, open your expense in the search area and check the comments s...

If you are entitled to book your own travel, you must open a case thought the NAVI chat to reques...

Yes, where connectivity allows, you’ll be able to access RCGU on personal devices. Maki...

ACT stands for Assignment Confirmation Tool. The tool allows you to confirm or decline an assignm...

Some visa applications require proof of travel, such as a confirmed or issued flight ticket. This...

No, you can access the mobile app with the same log-in credentials you use for the web portal.

You can update your email address by submitting a ticket through our HR Service Desk. After loggi...

All required learning is visible on your RCGU dashboard. Click “View All” on the right side of th...

There are two options to reset your password. Option 1: • On the MyRCL homepage, click on “Did yo...

• Log into MyRCL• Go to the Quick Links section and select RCGU• Take note of your RCGU ID• ...

To download the mobile app you can use the links below:• Android Devices: https://play.googl...

Once you log in to your MyRCL Profile, there is a chat button on the right corner of the screen. ...

We apologize for the inconvenience and understand how important it is to access your MyRCL accoun...

We’re sorry to hear that you are experiencing issues completing your check-in process. There are ...

That's great! Please have them visit www.RCGCareers.com to learn about current opportunities and ...

The RCG University app will be available in MyRCL under Quick Links, 30 days befor...

To ensure we have your most current information, you will need to log in to MyRCL within five (5)...

The health questionnaire is a mandatory step in the onboarding process and must be completed with...