• If your certificate contains no expiration date, SECALL is a non-expiry document. • If the cert...

It is very important that you accept your assignment before the deadline shown in your MyRCL jour...

No, uploading a document in ACT will also be reflected in C-TRAC. Also, uploading a document in C...

Log into your MyRCL Profile and select PEME/REME from the options on the left side pane of the pa...

If a Harbor Master Letter is required, log into MyRCL> Go to CrewTravel > Choose Port Guide...

If a Letter of Invitation (LOI) is required for your visa application, it will be provided 60 to ...

It is important that you keep your personal information updated in C-TRAC, as well as the latest ...

1. Upload accurate Passport details with clear Passport copy in C-TRAC for company approval2. Aft...

To access and manager your assignment, log in to MyRCL, navigate to the “Assignment” tab of your ...

The status will change from Document Not Submitted to Pending Document Approval. Your document is...

We will contact you directly once we are ready to extend an assignment. Please check your email f...

The status of your background check will be reflected in your CTRAC account.  You can also log in...

Once available, you can find your LOE in MyRCL journey, under the Assignment Tab. You can also fi...

Once you have uploaded a document to your C-TRAC profile, the document status will turn orange un...

You may have been advised to renew your passport even if it remains valid through your sign-off d...

"=As a general rule, passports must be valid for at least one (1) month after the end of your con...

To apply for your Seaman's Book, contact the relevant institutions in your country. • If you can...

1. Crew members who are scheduled to join a ship that will sail in Asia during their contract. 2....

It is recommended that your documents be valid and uploaded to C-TRAC. There are several document...

No, the type of training and when/how to obtain it varies by nationalities and positions. &n...

1. All new hires and returning crew members must complete Security Awareness (SECALL) 2. All Secu...

To check the required STCW training for your assignment, please visit the DOCUMENT GUIDES section...

1. A police clearance certificate is required for all new hires and must be obtained from the app...

When getting ready to travel to your ship, make sure you have all your required documents in your...

A police clearance is a document that certifies that you are a citizen in good standing and have ...

An OKTB letter is a document the airlines require to allow passengers to board certain flights. I...

Once you’ve completed and submitted the necessary documents for your background check, FADV will ...

Depending on your joining port, the embassy may require a Letter of Invitation to issue the requi...

Applicable for ALL Hotel and Medical crew from all countries except Philippines, India, Indonesia...

Most Personal Data Forms are rejected because they have not been completed correctly. Other reaso...

If your selected gateway has been rejected, this may be because you selected a gateway that doesn...

Recommend browsers: Chrome, Firefox or Safari for the most optimal experience.  Refresh the page ...

Royal Caribbean and Celebrity Cruises crew only:Our reimbursement policy indicates that Marine of...

A Medical Certificate for Service at Sea will be provided to you when you successfully complete y...

Step 1: Complete Medical Form A in Riskonnect using this link: https://riskonnectrcl.my.site.com/...

To look for an approved medical provider, 1. Log in to MyRCL, 2. Select Crew Travel from the Qu...

Thank you for making time to get your medical certificate; this is an important step&nb...

If your medical certificate contains restrictions or limitations, please discuss this with your m...

If there is no Company-approved Medical Provider in your country, you must determine if your coun...

We appreciate your due diligence and making this priority. If your medical certificate has expir...

There are several reasons why a medical certificate gets rejected, many of which require simple a...

Before we can secure an appointment, you need to fill out the US application form in the Visa App...

As a Filipino crew member, once you receive your Letter of Employment (LOE), you should follow th...

No, only the Visa team can initiate your application in the tool. Once they do, you will receive ...

Yes, once your POEA contract has been generated, you may drop off your POEA package at the RCM Ph...

We’d love to help, but we don’t have access to update allotment information, as only crew members...

No, you do not need a visa appointment for required visas to enter China, Australia, or New Zeala...

There is no need to submit a new POEA contract if the vessel, position, or contract duration...

If you are interested in obtaining a SSS or PAG-IBIG loan, please follow these instructions: • Fo...

Filipino crew members may claim SSS benefits by visiting any SSS branch or their website.

If you need a conforme letter, contact us through NAVI to create a case and assign it to th...

The letter of guarantee (LOG) is necessary to acquire your POEA. It can be accessed by loggi...

Before we can secure an appointment, you need to fill out the Schengen or UK visa application for...

You can record up to two (2) allottees. Please make sure the total percentage allocated ...

Yes, after filling out the form in VAT, you will need to submit your visa requirement to RCM's of...

For instructions on how to apply and the requirements for each country, visit MyRCL>CrewTravel...

For all AMOSUP-related questions, please email wmbp@amosup.org. Here's a link to their website: h...

To successfully complete your visa application in VAT, ensure you complete all the required field...

If you have not received your dispatched documents 72 hours before your flight, contact us throug...

Cancellation of Schengen/UK/Canadian visa appointments usually occurs due to one of the following...

Cancellation of US Visa appointments usually occurs due to one of the following: • Incomplet...

Since it is your first time applying for a US C1D visa, you are required to attend...

No. If your passport and/or Seaman’s book are expiring within a year or have expired, please...

We are sorry you are experiencing this technical difficultly. Contact us through NAVI toreate a ...

Ensure that you always have the most recent information and version of the workers' information s...

When your documents are ready, you will receive an auto-notification from EASE. Dispatch protoco...

Once your POEA Contract has been generated, submit your POEA package via courier or personal...

Your POEA package should include the following: • 3 signed copies of your POEA Contract (Con...

Visa Automation Tool is an online tool designed to replace the submission of physical application...

All government contributions are available online. You may get a copy by logging in to their webs...

Your POEA Package will only be available once all your required documents (RCG Medical Certificat...

To see your allotment slip, visit https://rclmypay.com.ph. If you don't remember your login infor...

If you are a bereaved family member of an RCG crew member, please send your concerns to cfw@rccla...

At the moment, VAT is not accessible through the MyRCL mobile app. Log in to MyRCLHome.com using ...

For information about the Worker's Information Sheet, please visit the POEA online Helpdesk (link...

No, RCM India cannot manage this for you. You must apply for SID yourself since the payment is ma...

Once you have completed your e-Governance application, send us your SMO number, we will coordinat...

Visit Government shipping office, Mumbai with valid original Indian CDC and Passport. Submit all ...

For joining in Brazilian ports, you need to have a valid Indian CDC with an ILO stamp of Conventi...

Effective April 1st, 2023, all Indian seafarers are required to get a SID to be considered travel...

Visit the website "dgshippingbsid.in," log in with your Indos number and password, click on 'Appl...

You may apply for the Indian CDC after STCW courses are completed. You do not need to have an LOE...

Go to www.dgshipping.gov.in. Click on the home tab. Select "Indos/COP checker". Click on the drop...

Passports are issued by your national government.. To renew your passport in India you visit this...

Visit "https://passportindia.gov.in" and register yourself, book appointment for "Police Clearanc...

A detailed SOP for SID card application is available in the Crew Travel’s RCM India page.

If you need assistance with your SID card or application, we can create a case for you and assign...

After uploading your document, please allow us 3 business days to validate it.

RCM India will be able to assist you with that; we will assign your case to RCM. Please Keep an e...

If you are traveling within four days and still haven’t received your eMigration letter, we recom...

Details in your Continuous Discharge Certificate (CDC) and Indian National Database of Seafarers ...

Renew all 5 STCW certificates, it will be updated in master checker by MTI and immediately after ...

If RCM India is assisting you with your visa application, please click on the link emailed to you...

The SID application fee is INR 300. You can pay online using an e-payment portal (you may use you...

After RCM India eMigrates you, an auto-generated email will be dispatched from the Director Gener...

You may apply for the SID card after successful completion of Indian CDC process. Only the holder...

You can apply for the courses at any DGS-approved MTI (Maritime Training Institute) close to you.

The RCM India team can assist you with that. Contact us through NAVI to create a case and assign ...

To upload your SID card to C-TRAC, log into your profiles, go to the documents tab and click on "...

You should select the collection center based on your location. Here is the list of the collectio...

STCW courses PST and FPFF have a 5-year validity and need to be renewed when expired. Remaining c...

The MTI where you complete your STCW training is responsible for uploading your STCW courses' det...

The SID card has long been used to authenticate the identity of crew members and demonstrate that...

The most common reasons why crew members don't receive their eMigration letters are: • Incorrect ...

No, the cost of obtaining your SID card is not reimbursable.

Please check with the airline the specific baggage allowance for your ticket. If the airline tick...

Yes, you can apply for retirement while on vacation. Contact us through NAVI to create a support ...

No, only your spouse and children can be assigned as dependents. 

Yes, your medical benefits remain available even while you are on vacation.

To withdraw funds from your Crew Savings Plan, the process is now completed via an online portal....

You can send payment via check or wire transfer. Please follow the provided instructions for eith...

To enroll in the Voluntary Crew Savings Plan, please reach out to the onboard HR Manager and subm...

"The process takes seven (7) working days after submitting the required  forms, which y...

The retirement claim processing typically takes 2–8 weeks, depending on the complexity and requir...

Please refer to the rates per family member below 2026a. NON US‣ MONTHLY◦ Employee: $◦ Spouse/Dom...

To help confirm your eligibility for retirement benefits, contact us through NAVI to create a sup...

The Benefits Team will review your record and contact you shortly to address any discrepancies in...

You may use the online claim submission process at CignaEnvoy.com or on the Cigna Envoy App ...

The RCL Crew Savings Plan is part of your total pay and benefits package and is designed to help ...

We are sorry you are experiencing this technical difficultly. Our NAVI team will create a case a...

Expenses filed after 30 days on board are still reimbursable if you attach approval from&nbs...

Yes, you can submit expenses while onboard. However, please keep the following in mind:• Previous...

To minimize access issues, please include access credentials (username and password) in your hand...

We are sorry you are experiencing this technical difficultly. Our NAVI team will create a case a...

To guide you in monitoring your expense report, below is the expense status and its description. ...

Royal Caribbean and Celebrity Cruises crew members only:When the expense has been marked as Paid ...

Reimbursements related to your joining expenses (e.g., visa fees) are processed via CAMex in acco...

To view detailed explanations, open your expense in the search area and check the comments s...

No, you can access the mobile app with the same log-in credentials you use for the web portal.

You can update your email address by submitting a ticket through our HR Service Desk. After loggi...

There are two options to reset your password. Option 1: • On the MyRCL homepage, click on “Did yo...

We apologize for the inconvenience and understand how important it is to access your MyRCL accoun...

We’re sorry to hear that you are experiencing issues completing your check-in process. There are ...

To ensure we have your most current information, you will need to log in to MyRCL within five (5)...

The health questionnaire is a mandatory step in the onboarding process and must be completed with...