• If your certificate contains no expiration date, SECALL is a non-expiry document. • If the cert...

It is very important that you accept or decline your assignment as soon as you receive it. Please...

No, uploading a document in ACT will also be reflected in C-TRAC. Also, uploading a document in C...

When required, Letters of Insurance (LOI) are available on RCLCrewTravel. Go to MyRCL > select...

If a Harbor Master Letter is required, log in to MyRCLHome > Go to RCLCrewTravel > Port Gui...

If a Letter of Invitation (LOI) is required during your visa application, we will be providing yo...

In RCLCrewTravel > ACT, you will see the list of required documents before joining the ship. E...

It is important that you keep your personal information updated in C-TRAC, as well as the latest ...

Please click here for your guidance. https://rclcrewtravel.com/images/Navi/NaviDocs100424/Ok...

Read this step-by-step guide to learn how to manage and accept your assignment. https://rclc...

1. Upload accurate Passport details with clear Passport copy in c-trac for company approval 2. Af...

The status will change from Document Not Submitted to Pending Document Approval. Your document is...

We will contact you directly once we are ready to extend an assignment. Please check your email f...

After at least 30 days after submitting your application in First Advantage, you may check your C...

You can monitor the progress and results of your background check from your First Advantage Profi...

Once available, you can find your LOE in MyRCL’s home page. You can also go to RCLCrewTravel> ...

1. Upload accurate Passport details with clear Passport copy to C-TRAC for company approval 2. Af...

Once you have uploaded a document to your C-TRAC profile, the document status will turn orange un...

The passport must be valid for the entire duration of your contract plus one (1) more month. • If...

All new hires are required to complete their profile in First Advantage within 7 days from the ti...

The background check team will only start reviewing 45 days before your sign on date. You can che...

How can I access and complete the New Hire Checklist? 1. Log in to MyRCLHome. 2. Select CTRAC 3...

The New Hire Checklist summarizes all the employment-related information you need to know and the...

1. Log in to MyRCLHome. 2. Go to RCLCrewTravel > My Travel Details > Assignment Confirmati...

As a general rule, passports must be valid for at least one (1) month after the end of your contr...

To apply for your Seaman's Book, contact the relevant institution in your country. If you cannot...

1. Crew members who are scheduled to join a ship that will sail in Asia during their contract. 2....

It is recommended that your documents be valid and uploaded to C-TRAC. There are several document...

1. ALL crew from Brazil, China, the Philippines, and Indonesia: The certificate must be valid for...

1. All new hires and returning crew members must complete Security Awareness (SECALL) 2. All Secu...

Please see the photo below for a complete list of STCW training required for your assignment or c...

1. Police clearance certificate is required for new hires and must be obtained from a place of re...

When getting ready to travel to your ship, make sure you have all your required documents in your...

A police clearance is a document that certifies that you are a citizen in good standing and have ...

An OKTB letter is a document the airlines require to allow passengers to board certain flights. I...

The average processing time to complete a background check is between 15 to 30 days. In some case...

Depending on your joining port, the embassy may require a Letter of Invitation to issue the requi...

The background check process will start as soon as the candidate has created and completed their ...

You may upload your documents to the C-TRAC tool. Be sure that your documents are accurate so tha...

STCW training can be completed by all nationalities at any IMO-approved training facility or onli...

All new hires are required to complete a background check, which is conducted by a third-party ve...

Most Personal Data Forms are rejected because they have not been completed. Other reasons include...

Nominated gateway may be rejected either due to any of the following: • Selected gateway does not...

Refresh the page or check your internet connection. Candidates may also use the chat feature to C...

Crew members are no longer required to upload their COVID-19 vaccine records.  

The safety and wellness of our crew is a top priority. You are not required to get the flu vaccin...

Our reimbursement policy indicates that Marine officers with 2.0 stripes and hotel officers with ...

A Medical Certificate for Service at Sea will be provided to you when you successfully complete y...

Please follow the below steps if you received the Medical Form AStep 1: Fill out the form. You wi...

Medical certificates are valid for 2 years from the date of issue unless there is a specific medi...

To get help with your Salary@Sea card, please get in touch with the Onbe/North Lane team via the ...

Yes, although they won’t be mandatory, we will still offer COVID-19 monovalent XBB.1.5 vaccine on...

As you know, your medical certificate must be completed by one of our approved medical providers....

Unfortunately, we cannot accept a medical form with the wrong brand. Please reach out to your app...

If your medical certificate contains restrictions or limitations, please discuss this with your m...

If there is no Company-approved Medical Provider in your country, you must determine if your coun...

Thanks for reaching out and making this a priority. We appreciate your due diligence. If your med...

As of end of February 2024, COVID vaccines are no longer required for new sign-on crew. However, ...

There are several reasons why a medical certificate gets rejected, many of which require simple a...

All private destination team members have access to a covid vaccine through a local, third-party ...

Before we can secure an appointment, you need to fill out the US application form in the Visa App...

As a Filipino crew member, once you receive your Letter of Employment (LOE), you should follow th...

No, only the Crew Readiness Team can initiate your application in the tool. Once they do, you wil...

Yes, once your POEA contract has been generated, you may drop off your POEA package at the RCM Ph...

There is no need to obtain a printed copy of your sea services as MARINA just requires a digital ...

All attestations should be provided by the captain and certified by the Manning Agency. If you di...

As much as we want to help, we do not have access to edit your allotment information, as only the...

No, you do not need a visa appointment for required visas to enter China, Australia, or New Zeala...

There is no need to submit a new POEA contract if the vessel, position, or contract duration has ...

If you are interested in obtaining a SSS or PAG-IBIG loan, please follow these instructions:• For...

Filipino crew members may claim SSS benefits by visiting any SSS branch or their website. If you ...

We can help you create a case and assign it to RCM. They will help you obtain your appointment.&n...

When you are notified of your new assignment, you will receive a welcome message with a link to t...

Follow these steps to apply for issuance/revalidation of COP in MISMO:• Log-in using your MISMO a...

If you need a conforme letter, we can create a case and assign it to the team who can assist you....

If you need a conforme letter, we can create a case and assign it to the team who can assist you....

The letter of guarantee (LOG) is necessary to acquire your POEA. It can be accessed by logging in...

Before we can secure an appointment, you need to fill out the Schengen or UK visa application for...

You can record up to two (2) allottees, please make sure the total percentage allocated is 100%.

Yes, after filling out the form in VAT, you will need to submit your visa requirement to RCM's of...

Please refer to the following links to access the visa packages: • Italy: https://rclcrewtra...

For all AMOSUP-related questions, please email wmbp@amosup.org. Here's a link to their website:ht...

To successfully complete your visa application in VAT, keep the below in mind: • All required fie...

PDOS and APAS schedules are based on your joining date. We aim to schedule crew at least one mont...

If you have not received your dispatched documents 72 hours before your flight, we can help you t...

Cancellation of Schengen/UK/Canadian visa appointments usually occurs due to one of the following...

Cancellation of US Visa appointments usually occurs due to one of the following: • No documents w...

Since if is your first time applying for a US C1D visa, you are required to attend the appointmen...

No. If your passport and/or Seaman’s book are expiring within a year or have expired, please make...

Please use the link below to submit a JIRA ticket with your technical issue and select Service Re...

Ensure that you always have the most recent information and version of the workers' information s...

Once ready, should I pick up my POEA documents, or will they be mailed to me?When your documents ...

Once your POEA Contract has been generated, submit your POEA package via courier or personally th...

a. 3 signed copies of your POEA Contract (Contract of Employment)b. 2 signed copies of Terms and ...

Click here for a step-by-step guide on how to use the tool: https://rclcrewtravel.com/images...

We can only assist CMs with expediting their COP renewal seven business days before their flight....

The Visa Application Tool (VAT) can assist our Filipino crew with the visa application process. T...

The Crew Readiness Team (CRT) will trigger your application once you have an active assignment th...

For the APAS seminar, you will receive the link one day before your scheduled session. 

All government contributions are available online. You may get a copy by logging in to their webs...

Your POEA Package will only be available once all your required documents (RCG Medical Certificat...

To see your allotment slip, visit https://rclmypay.com.ph.If you don't remember your login i...

At the moment, VAT is not accessible through the MyRCL mobile app. Log in to MyRCLHome.com using ...

Click here to know more: https://rclcrewtravel.com/images/CrewGuide/POEA/Workers_Information...

Visit the POEA online Helpdesk (link below) to get all WIS related information.https://onlineserv...

If you need assistance processing a visa in India, RCM can assist you. We will create a case and ...

No, RCM India cannot manage this for you. You must apply for SID yourself since the payment is ma...

Once you have completed your e-Governance application, send us your SMO number, we will coordinat...

Visit Government shipping office, Mumbai with valid original Indian CDC and Passport. Submit all ...

For joining in Brazilian ports, you need to have a valid Indian CDC with an ILO stamp of Conventi...

Effective April 1st, 2023, all Indian seafarers are required to get a SIDs. 

Visit the website "dgshippingbsid.in," log in with your Indos number and password, click on 'Appl...

Please contact us through NAVI. We will raise a ticket along with CM's new passport details, and ...

Login to the SID portal (https://dgshippingbsid.in/) and follow the steps outlined in t...

You may apply for the Indian CDC after STCW courses are completed. You do not need to have an LOE...

Go to www.dgshipping.gov.in. Click on the home tab. Select "Indos/COP checker". Click on the...

Passports are issued by your national government. To schedule a passport renewal appointment, you...

1. Login to Passport seva website: ""https://passportindia.gov.in"2. Register yourself on Passpor...

A detailed SOP for SID card application is available in RCL Crew Travel (RCM India Tab)

If you need assistance with your SID card or application, we can create a case for you and assign...

Please allow our team to validate your documents within 3 working days upon uploading. 

RCM India will be able to assist you with that, we will assign your case to RCM. Please log in to...

If you are traveling within four days and still haven’t received your eMigration letter, we recom...

Details in your Continuous Discharge Certificate (CDC) and Indian National Database of Seafarers ...

Renew all 5 STCW certificates, it will be updated in master checker by MTI and immediately after ...

If RCM India is assisting you with your visa application, please click on the link emailed to you...

The SID application fee is INR 300. You can pay online using an e-payment portal (you may use you...

After RCM India eMigrates you, an auto-generated email will be dispatched from the Director Gener...

You may apply for the SID card after successful completion of Indian CDC process. Only the holder...

You can apply for the courses at any DGS-approved MTI (Maritime Training Institute) close to you....

The RCM India team can assist you with that. We will create a case and assign it to them. You may...

To upload your SID card to C-TRAC, log into your profiles, go to the documents tab and click on "...

You should select the collection center based on your location. Here is the list of the collectio...

STCW courses PST and FPFF have a 5-year validity and need to be renewed when expired. Remaining c...

The MTI where you complete your STCW training is responsible for uploading your STCW courses' det...

The SID card has long been used to authenticate the identity of a crew member and demonstrate tha...

The most common reasons why crew members don't receive their eMigration letters are: • Incorrect ...

No, the cost of obtaining your SID card is not reimbursable. 

We have made it very easy for you to access your travel and hotel information if it was booked by...

We have made it very easy for you to access this information. All you need to do is: • Log in to...

Please check with your airline(s) to learn your baggage allowance. To learn about our Baggage pol...

Yes, the company will provide transportation from the airport to the hotel in your joining port. ...

If you receive a suspicious Salary@Sea email and aren’t sure if it’s legitimate, check with the p...

Always be alert about potential scams. For tips on how to protect yourself and your accounts from...

Send an email to help@mypaymentvault.com providing your crew ID #, name and detail of fraudulent...

Send an email to salaryatsea@rccl.com mentioning crew ID # & brief description of your issue. 

Please send an email to help@mypaymentvault.com providing mentioning your crew ID #, name and bri...

If you are onboard the ship visit the payroll office to get a new salary@sea card. If you are off...

If you have questions about a specific reimbursement request, we can open a case so you can be he...

a. OPTION 1: If you are on board, contact the payroll team. If you are at home, send an email to ...

Yes, you can apply for retirement while on vacation. Please email the following addresses: rccl@o...

No, only your spouse and children can be assigned as dependents. 

Yes, your medical benefits remain available even while you are on vacation. 

To enroll in the Voluntary Crew Savings Plan, please reach out to the onboard HR Manager and subm...

You can send payment via check or wire transfer. Please follow the provided instructions for eith...

To withdraw funds from your Crew Savings Plan, please complete the Form and send it to Indiana Ma...

The process takes seven (7) working days after submitting the required forms, which you can find ...

The retirement claim processing typically takes 2–8 weeks, depending on the complexity and requir...

Please refer to the premium cost chart for family enrollment. There are separate charts for US an...

For inquiries about your service award, please contact the Recognition Team at recognition@rccl.c...

To help confirm your eligibility for retirement benefits, please send an email to the following a...

The Benefits Team will review your record and contact you shortly to address any discrepancies in...

You may use the online claim submission process at CignaEnvoy.com or on the Cigna Envoy App for t...

The RCL Crew Savings Plan is part of your total pay and benefits package and is designed to help ...

Log on to www.MyRCLHome.com using a browser. If the CAMex icon is still not available ...

Expenses filed after 30 days on board are still reimbursable if you attach approval from Shoresid...

Yes, you can submit expenses while onboard. However, please keep the following in mind: • Previou...

To minimize access issues, please include access credentials (username and password) in your hand...

Yes, eligible expenses related to required visas will be reimbursed through CAMex. The company wi...

Contact the HRIS team and create a ticket here: https://royalcaribbeancruiselines.atlassian....

To guide you in monitoring your expense report, below is the expense status and its description. ...

When the expense has been marked as Paid S@S, it means that the claim has passed all the authoriz...

Reimbursements related to your joining expenses (e.g., visa fees) are processed via CAMex in acco...

To view detailed explanations, open your expense in the search area and check the comments section.

ACT stands for Assignment Confirmation Tool. The tool allows you to confirm or decline an assignm...

Here are two different options to reset your password: 1. Option 1: a. On the MyRCLHome page, cli...

When you have an active assignment, log on to MyRCLHome and click on RCLCrewTravel, you will see ...

To accept your assignment and upload any missing documents, go to Assignment Confirmation Tool (A...

Need help accessing MyRCL or any of the tools within it? Go to https://royalcaribbeancruisel...

It’s unfortunate that you are having issues completing your check-in process. The are a few thing...

We want to be sure we have the most up-to-date information for you, so within 5 days of your sign...

The health questionnaire is a critical step in the onboarding process that all crew members must ...