Knowledge Base / Onboarding Documents
Onboarding Documents
ALL CREW MEMBERS: Do I have to renew my SECALL/security awareness?
• If your certificate contains no expiration date, SECALL is a non-expiry document. • If the cert...

ALL CREW MEMBERS: Do I need to accept/decline my assignment?
It is very important that you accept or decline your assignment as soon as you receive it. Please...

ALL CREW MEMBERS: Do I need to upload the same documents to C-TRAC and ACT?
No, uploading a document in ACT will also be reflected in C-TRAC. Also, uploading a document in C...

ALL CREW MEMBERS: How can I access my insurance letter?
When required, Letters of Insurance (LOI) are available on RCLCrewTravel. Go to MyRCL > select...

ALL CREW MEMBERS: How can I get a Harbor Master letter?
If a Harbor Master Letter is required, log in to MyRCLHome > Go to RCLCrewTravel > Port Gui...

ALL CREW MEMBERS: How can I get my Letter of Invitation?
If a Letter of Invitation (LOI) is required during your visa application, we will be providing yo...

ALL CREW MEMBERS: How can I upload my document?
In RCLCrewTravel > ACT, you will see the list of required documents before joining the ship. E...

ALL CREW MEMBERS: How do I manage my C-TRAC account?
It is important that you keep your personal information updated in C-TRAC, as well as the latest ...

ALL CREW MEMBERS: How do I request an OK To Board letter?
Please click here for your guidance. https://rclcrewtravel.com/images/Navi/NaviDocs100424/Ok...

ALL CREW MEMBERS: How do I view and manage my assignment?
Read this step-by-step guide to learn how to manage and accept your assignment. https://rclc...

ALL CREW MEMBERS: How to update New Passport details in LOE?
1. Upload accurate Passport details with clear Passport copy in c-trac for company approval 2. Af...

ALL CREW MEMBERS: How will I know if I uploaded the document successfully?
The status will change from Document Not Submitted to Pending Document Approval. Your document is...

ALL CREW MEMBERS: How will I know of any updates regarding assignments?
We will contact you directly once we are ready to extend an assignment. Please check your email f...

ALL CREW MEMBERS: How would I know the status of my background check?
After at least 30 days after submitting your application in First Advantage, you may check your C...

ALL CREW MEMBERS: How would I know the update of my background check?
You can monitor the progress and results of your background check from your First Advantage Profi...

ALL CREW MEMBERS: I can't see my Letter of Employment (LOE) in RCLCrewTravel.
Once available, you can find your LOE in MyRCL’s home page. You can also go to RCLCrewTravel> ...

ALL CREW MEMBERS: I need to update my LOE with my recently renewed passport number
1. Upload accurate Passport details with clear Passport copy to C-TRAC for company approval 2. Af...

ALL CREW MEMBERS: I uploaded my documents to C-TRAC, but they still aren't approved. Why?
Once you have uploaded a document to your C-TRAC profile, the document status will turn orange un...

ALL CREW MEMBERS: I was advised to renew my passport, but my passport is still valid until the sign-off date. Do I really have to renew it?
The passport must be valid for the entire duration of your contract plus one (1) more month. • If...

ALL CREW MEMBERS: Is there a timeline for a candidate to complete their profile in First Advantage?
All new hires are required to complete their profile in First Advantage within 7 days from the ti...

ALL CREW MEMBERS: My background check is still reflecting as For Review in CTRAC and in my Profile Advantage Dashboard.
The background check team will only start reviewing 45 days before your sign on date. You can che...

ALL CREW MEMBERS: New Hire Checklist - How can I access it?
How can I access and complete the New Hire Checklist? 1. Log in to MyRCLHome. 2. Select CTRAC 3...

ALL CREW MEMBERS: New Hire Checklist - What is the New Hire Checklist?
The New Hire Checklist summarizes all the employment-related information you need to know and the...

ALL CREW MEMBERS: Passport - How do I upload?
1. Log in to MyRCLHome. 2. Go to RCLCrewTravel > My Travel Details > Assignment Confirmati...

ALL CREW MEMBERS: Passport - What should be the validity of my passport?
As a general rule, passports must be valid for at least one (1) month after the end of your contr...

ALL CREW MEMBERS: Seaman's Book - Where should I apply for my Seaman's Book?
To apply for your Seaman's Book, contact the relevant institution in your country. If you cannot...

ALL CREW MEMBERS: Seaman's Book - Who is required to hold a Seaman's book?
1. Crew members who are scheduled to join a ship that will sail in Asia during their contract. 2....

ALL CREW MEMBERS: Should I renew my expired documents before I have an assignment?
It is recommended that your documents be valid and uploaded to C-TRAC. There are several document...

ALL CREW MEMBERS: STCW - Are STCW certificate requirements the same for all?
1. ALL crew from Brazil, China, the Philippines, and Indonesia: The certificate must be valid for...

ALL CREW MEMBERS: STCW - Who is required to have Ship Security Awareness?
1. All new hires and returning crew members must complete Security Awareness (SECALL) 2. All Secu...

ALL CREW MEMBERS: What are the required STCW courses I need to complete before joining?
Please see the photo below for a complete list of STCW training required for your assignment or c...

ALL CREW MEMBERS: What are the requirements for securing a Police clearance?
1. Police clearance certificate is required for new hires and must be obtained from a place of re...

ALL CREW MEMBERS: What documents do I need to bring to get on board?
When getting ready to travel to your ship, make sure you have all your required documents in your...

ALL CREW MEMBERS: What is a Police Clearance?
A police clearance is a document that certifies that you are a citizen in good standing and have ...

ALL CREW MEMBERS: What is an OK to Board letter (OKTB)?
An OKTB letter is a document the airlines require to allow passengers to board certain flights. I...

ALL CREW MEMBERS: What is the turnaround time in completing the background check by First Advantage?
The average processing time to complete a background check is between 15 to 30 days. In some case...

ALL CREW MEMBERS: When do I need a Letter of Invitation (LOI)?
Depending on your joining port, the embassy may require a Letter of Invitation to issue the requi...

ALL CREW MEMBERS: When does the background check process begin?
The background check process will start as soon as the candidate has created and completed their ...

ALL CREW MEMBERS: Where and how do I upload my documents?
You may upload your documents to the C-TRAC tool. Be sure that your documents are accurate so tha...

ALL CREW MEMBERS: Where can I obtain my STCW Certificates?
STCW training can be completed by all nationalities at any IMO-approved training facility or onli...

ALL CREW MEMBERS: Who is required to complete the background check?
All new hires are required to complete a background check, which is conducted by a third-party ve...

ALL CREW MEMBERS: Why has my Personal Data Form been rejected?
Most Personal Data Forms are rejected because they have not been completed. Other reasons include...

ALL CREW MEMBERS: Why has my selected gateway not accepted?
Nominated gateway may be rejected either due to any of the following: • Selected gateway does not...

ALL CREW MEMBERS: Why is the website not loading? I cannot complete my profile in First Advantage.
Refresh the page or check your internet connection. Candidates may also use the chat feature to C...