Knowledge Base / Onboarding Documents
Onboarding Documents
ALL CREW MEMBERS: Do I have to renew my SECALL/security awareness?
• If your certificate contains no expiration date, SECALL is a non-expiry document. • If the cert...

ALL CREW MEMBERS: Do I need to accept/decline my assignment?
It is very important that you accept your assignment before the deadline shown in your MyRCL jour...

ALL CREW MEMBERS: Do I need to upload the same documents to C-TRAC and ACT?
No, uploading a document in ACT will also be reflected in C-TRAC. Also, uploading a document in C...

ALL CREW MEMBERS: How can I access my insurance letter?
Log into your MyRCL Profile and select PEME/REME from the options on the left side pane of the pa...

ALL CREW MEMBERS: How can I get a Harbor Master letter?
If a Harbor Master Letter is required, log into MyRCL> Go to CrewTravel > Choose Port Guide...

ALL CREW MEMBERS: How can I get my Letter of Invitation?
If a Letter of Invitation (LOI) is required for your visa application, it will be provided 60 to ...

ALL CREW MEMBERS: How do I manage my C-TRAC account?
It is important that you keep your personal information updated in C-TRAC, as well as the latest ...

ALL CREW MEMBERS: How do I update my LOE with my recently renewed passport number?
1. Upload accurate Passport details with clear Passport copy in C-TRAC for company approval2. Aft...

ALL CREW MEMBERS: How do I view and manage my assignment?
To access and manager your assignment, log in to MyRCL, navigate to the “Assignment” tab of your ...

ALL CREW MEMBERS: How will I know if I uploaded the document successfully?
The status will change from Document Not Submitted to Pending Document Approval. Your document is...

ALL CREW MEMBERS: How will I know of any updates regarding assignments?
We will contact you directly once we are ready to extend an assignment. Please check your email f...

ALL CREW MEMBERS: How would I know the status of my background check? How do I get updates on my background? 
The status of your background check will be reflected in your CTRAC account.  You can also log in...

ALL CREW MEMBERS: I can't see my Letter of Employment (LOE) in RCLCrewTravel.
Once available, you can find your LOE in MyRCL journey, under the Assignment Tab. You can also fi...

ALL CREW MEMBERS: I uploaded my documents to C-TRAC, but they still aren't approved. Why?
Once you have uploaded a document to your C-TRAC profile, the document status will turn orange un...

ALL CREW MEMBERS: I was advised to renew my passport, but my passport is still valid until the sign-off date. Do I really have to renew it?
You may have been advised to renew your passport even if it remains valid through your sign-off d...

ALL CREW MEMBERS: Passport - What should be the validity of my passport?
"=As a general rule, passports must be valid for at least one (1) month after the end of your con...

ALL CREW MEMBERS: Seaman's Book - Where should I apply for my Seaman's Book?
To apply for your Seaman's Book, contact the relevant institutions in your country. • If you can...

ALL CREW MEMBERS: Seaman's Book - Who is required to hold a Seaman's book?
1. Crew members who are scheduled to join a ship that will sail in Asia during their contract. 2....

ALL CREW MEMBERS: Should I renew my expired documents before I have an assignment?
It is recommended that your documents be valid and uploaded to C-TRAC. There are several document...

ALL CREW MEMBERS: STCW - Are STCW certificate requirements the same for all?
No, the type of training and when/how to obtain it varies by nationalities and positions. &n...

ALL CREW MEMBERS: STCW - Who is required to have Ship Security Awareness?
1. All new hires and returning crew members must complete Security Awareness (SECALL) 2. All Secu...

ALL CREW MEMBERS: What are the required STCW courses I need to complete before joining?
To check the required STCW training for your assignment, please visit the DOCUMENT GUIDES section...

ALL CREW MEMBERS: What are the requirements for securing a Police clearance?
1. A police clearance certificate is required for all new hires and rehires and must be obtained ...

ALL CREW MEMBERS: What documents do I need to bring to get on board?
When getting ready to travel to your ship, make sure you have all your required documents in your...

ALL CREW MEMBERS: What is a Police Clearance?
A police clearance is a document that certifies that you are a citizen in good standing and have ...

ALL CREW MEMBERS: What is an OK to Board letter (OKTB)?
An OKTB letter is a document the airlines require to allow passengers to board certain flights. I...

ALL CREW MEMBERS: What is the turnaround time in completing the background check by First Advantage?
Once you’ve completed and submitted the necessary documents for your background check, FADV will ...

ALL CREW MEMBERS: When do I need a Letter of Invitation (LOI)?
Depending on your joining port, the embassy may require a Letter of Invitation to issue the requi...

ALL CREW MEMBERS: Where can I obtain my STCW Certificates?
Applicable for ALL Hotel and Medical crew from all countries except Philippines, India, Indonesia...

ALL CREW MEMBERS: Why has my Personal Data Form been rejected?
Most Personal Data Forms are rejected because they have not been completed correctly. Other reaso...

ALL CREW MEMBERS: Why has my selected gateway not accepted?
If your selected gateway has been rejected, this may be because you selected a gateway that doesn...

ALL CREW MEMBERS: Why is the website not loading? I cannot complete my profile in First Advantage.
Recommend browsers: Chrome, Firefox or Safari for the most optimal experience.  Refresh the page ...