• If your certificate contains no expiration date, SECALL is a non-expiry document. • If the cert...

Some visa applications require proof of travel, such as a confirmed or issued flight ticket. This...

Yes. If you are joining a ship in New Zealand, you must have a valid Crew NZeTA in addi...

It is very important that you accept your assignment before the deadline shown in your MyRCL jour...

No, you don’t need to download any applications or create an account with Webex to attend your se...

No, uploading a document in ACT will also be reflected in C-TRAC. Also, uploading a document in C...

Yes. If your ship will sail in Australian waters, you are required to hold bo...

Either party may end the couple's alignment by notifying the HR Manager (in writing) of his/her d...

Log into your MyRCL Profile and select PEME/REME from the options on the left side pane of the pa...

You may check your status through the New Zealand Immigration website using your passport details...

Visa requirements vary depending on the ship itinerary. You may check the required visas through ...

If a Harbor Master Letter is required, log into MyRCL> Go to CrewTravel > Choose Port Guide...

If a Letter of Invitation (LOI) is required for your visa application, it will be provided 60 to ...

Couple registration can only be done onboard. Just reach out to HR Center onboard and f...

• Log in to your MyRCL account• Navigate to the Onboarding tab in your journey• Click on Register...

You can update your beneficiary and emergency contact information through the Check-In/Check-out ...

In completing the employment details of your profile in First Advantage, you have the option to e...

If you would like a copy of your background results, please log in to your Profile Advantage dash...

It is important that you keep your personal information updated in C-TRAC, as well as the latest ...

1. Upload accurate Passport details with clear Passport copy in C-TRAC for company approval2. Aft...

To access and manager your assignment, log in to MyRCL, navigate to the “Assignment” tab of your ...

Documents are normally validated within three (3) business days for crew members with a...

The status will change from Document Not Submitted to Pending Document Approval. Your document is...

We will contact you directly once we are ready to extend an assignment. Please check your email f...

Once you have received an assignment, all required documentation will be listed on the Assignment...

The status of your background check will be reflected in your CTRAC account.  You can also log in...

You can monitor the progress and results of your background check from your First Advantage Profi...

If you are joining a ship in New Zealand that will sail in Australian waters and has a transit fl...

Not necessarily. The complete status in First Advantage means First Advantage has finished proces...

On the day of your session, use the link at the bottom of the confirmation message emailed to you...

• Log in to your MyRCL account• Navigate to the Onboarding tab in your journey• Click on Reschedu...

The status of your Welcome Information Session will be shown as COMPLETE in MyRCL 24 hours after ...

Log in to MyRCL using your email address, then select CTRAC under the Quick Links section.Your ID...

Once available, you can find your LOE in MyRCL journey, under the Assignment Tab. You can also fi...

To change your gateway city, you must complete and submit a Gateway City Change Request (GCCR) fo...

To view and accept your assignment, log it to MyRCLHome and visit the Assignment tab of your jour...

Once a background check link is completed, no changes can be made, and a new link cannot be sent....

Once you have uploaded a document to your C-TRAC profile, the document status will turn orange un...

You may have been advised to renew your passport even if it remains valid through your sign-off d...

ALL CREW MEMBERS: Is a Harbor Master Letter always required for visa applications? 

Royal Caribbean Group processes NZeTA visas for the crew and has a validity of 5 years. 

"=As a general rule, passports must be valid for at least one (1) month after the end of your con...

To apply for your Seaman's Book, contact the relevant institutions in your country. • If you can...

1. Crew members who are scheduled to join a ship that will sail in Asia during their contract. 2....

It is recommended that your documents be valid and uploaded to C-TRAC. There are several document...

No, the type of training and when/how to obtain it varies by nationalities and positions. &n...

1. All new hires and returning crew members must complete Security Awareness (SECALL) 2. All Secu...

To check the required STCW training for your assignment, please visit the DOCUMENT GUIDES section...

1. A police clearance certificate is required for all new hires and rehires and must be obtained ...

Medical crew members are required to complete and maintain certifications suc...

You would need to have a crew New Zealand ETA (NZeTA) and Maritime Crew Visa (MCV) for Australia ...

When getting ready to travel to your ship, make sure you have all your required documents in your...

Once your Personal Data Form is submitted, you will receive intructions to complete your backgrou...

If you get disconnected, use the link provided in the confirmation message you received when you ...

A Harbor Master Letter is an official port document required in certain European ports ...

A Letter of Guarantee (LOG) is required for certain joiners (e.g., Singapore sign-ons) and is coo...

A police clearance is a document that certifies that you are a citizen in good standing and have ...

A Visa on Arrival (VOA) may be required depending on your nationality and travel itinerary. 

An insurance letter is a document required for crew members joining a ship in Europe or when trav...

An OKTB letter is a document the airlines require to allow passengers to board certain flights. I...

A Letter of Employment (LOE) is issued once your assignment has been confirmed and includes your ...

The regular NZeTA is for tourists only and is valid for 2 years. Crew members must have...

Once you’ve completed and submitted the necessary documents for your background check, FADV will ...

The Welcome Information Session will review the required documents and the process of acquiring t...

When required, print a copy of the Harbor Master letter and include it as part of your visa appl...

Depending on your joining port, the embassy may require a Letter of Invitation to issue the requi...

The background check process will start as soon as the candidate has created and completed their ...

For guides on documents, how to use our systems and other important information about getting rea...

Your RCG ID# is available in your CTRAC profile. To access it, log into your MyRCL account and s...

Applicable for ALL Hotel and Medical crew from all countries except Philippines, India, Indonesia...

To access your bran's Collective Bargaining Agreement, log in to MyRCL, at the bottom left corne...

You can always upload documents to your MyRCL profile by selecting the document you wish to uploa...

You must secure your US C1D visa first before applying for your Schengen visa.

Visit MyRCL>Crew Travel> Assignment Guidance for information on how to obtain your required...

All new hires and rehires are required to complete a background check, which is conducted by a th...

Most Personal Data Forms are rejected because they have not been completed correctly. Other reaso...

If your selected gateway has been rejected, this may be because you selected a gateway that doesn...

Recommend browsers: Chrome, Firefox or Safari for the most optimal experience.  Refresh the page ...

Contracts are no longer emailed. To access your SOEA, log in to your MyRCL account...

The Sign-On Employment Agreement (SOEA) functionality that allows you to access your contract on ...