Knowledge Base
/ Filipino Crew
Filipino Crew
FILIPINO CREW MEMBERS: As a Filipino crew member, how long does it take for me to get a US visa appointment?
Before we can secure an appointment, you need to fill out the US application form in the Visa App...
FILIPINO CREW MEMBERS: As a Filipino crew member, what steps do I need to follow after I receive my Letter of Employment (LOE)?
As a Filipino crew member, once you receive your Letter of Employment (LOE), you should follow th...
FILIPINO CREW MEMBERS: Can I initiate my visa application using the Visa Application Tool (VAT)?
No, only the Visa team can initiate your application in the tool. Once they do, you will receive ...
FILIPINO CREW MEMBERS: Can I personally submit my POEA documents to RCM?
Yes, once your POEA contract has been generated, you may drop off your POEA package at the RCM Ph...
FILIPINO CREW MEMBERS: Can you help me edit my allotment information?
We’d love to help, but we don’t have access to update allotment information, as only crew members...
FILIPINO CREW MEMBERS: Do I need a visa appointment for China, Australia, or New Zealand?
No, you do not need a visa appointment for required visas to enter China, Australia, or New Zeala...
FILIPINO CREW MEMBERS: Do I need to submit a new POEA package because my assignment has been changed?
There is no need to submit a new POEA contract if the vessel, position, or contract duration...
FILIPINO CREW MEMBERS: How and where can I avail a SSS or Pagibig loan?
If you are interested in obtaining a SSS or PAG-IBIG loan, please follow these instructions: • Fo...
FILIPINO CREW MEMBERS: How can I apply for SSS sickness and maternity benefits?
Filipino crew members may claim SSS benefits by visiting any SSS branch or their website.
FILIPINO CREW MEMBERS: How do I request a Conforme letter?
If you need a conforme letter, contact us through NAVI to create a case and assign it to th...
FILIPINO CREW MEMBERS: How do I request a Letter of Guarantee (LOG) if it is not included in my dispatch documents?
The letter of guarantee (LOG) is necessary to acquire your POEA. It can be accessed by loggi...
FILIPINO CREW MEMBERS: How long does it take for me to get my Schengen or UK visa appointment?
Before we can secure an appointment, you need to fill out the Schengen or UK visa application for...
FILIPINO CREW MEMBERS: How many allottees can I add to my C-TRAC profile?
You can record up to two (2) allottees. Please make sure the total percentage allocated ...
FILIPINO CREW MEMBERS: I already filled out the form in VAT; do I need to submit visa requirements?
Yes, after filling out the form in VAT, you will need to submit your visa requirement to RCM's of...
FILIPINO CREW MEMBERS: I am a Filipino crew member; how do I apply for a Schengen visa?
For instructions on how to apply and the requirements for each country, visit MyRCL>CrewTravel...
FILIPINO CREW MEMBERS: I have a question regarding AMOSUP; where can I send my email?
For all AMOSUP-related questions, please email wmbp@amosup.org. Here's a link to their website: h...
FILIPINO CREW MEMBERS: I have an active application in VAT, but I cannot submit or complete the form, or the visa page is not loading.
To successfully complete your visa application in VAT, ensure you complete all the required field...
FILIPINO CREW MEMBERS: I haven't received my dispatched documents
If you have not received your dispatched documents 72 hours before your flight, contact us throug...
FILIPINO CREW MEMBERS: I was given a Schengen/UK/Canadian visa appointment but then it was cancelled. What's happened?
Cancellation of Schengen/UK/Canadian visa appointments usually occurs due to one of the following...
FILIPINO CREW MEMBERS: I was given a US visa appointment, but it was cancelled. What's happened?
Cancellation of US Visa appointments usually occurs due to one of the following: • Incomplet...
FILIPINO CREW MEMBERS: It is my first time applying for a US C1D visa, and I received a notification stating that an appointment has been secured for me but that I do not need a visa appearance. Should I be concerned about it?
Since it is your first time applying for a US C1D visa, you are required to attend...
FILIPINO CREW MEMBERS: My passport and/or Seaman’s book are expiring or have expired. Can I still fill out my visa application in the VAT?
No. If your passport and/or Seaman’s book are expiring within a year or have expired, please...
FILIPINO CREW MEMBERS: My VAT details are incorrect, and I cannot edit them in C-TRAC; is there any way for me to correct them?
We are sorry you are experiencing this technical difficultly. Contact us through NAVI toreate a ...
FILIPINO CREW MEMBERS: My Worker's Information Sheet was rejected; why?
Ensure that you always have the most recent information and version of the workers' information s...
FILIPINO CREW MEMBERS: Once ready, should I pick up my POEA documents, or will they be mailed to me?
When your documents are ready, you will receive an auto-notification from EASE. Dispatch protoco...
FILIPINO CREW MEMBERS: POEA - What should I do after I receive my generated POEA contract?
Once your POEA Contract has been generated, submit your POEA package via courier or personal...
FILIPINO CREW MEMBERS: POEA - What should the POEA package contain?
Your POEA package should include the following: • 3 signed copies of your POEA Contract (Con...
FILIPINO CREW MEMBERS: What is the Visa Application Tool (VAT)?
Visa Automation Tool is an online tool designed to replace the submission of physical application...
FILIPINO CREW MEMBERS: Where can I get a copy of my government contributions?
All government contributions are available online. You may get a copy by logging in to their webs...
FILIPINO CREW MEMBERS: Where can I get a digital copy of POEA documents?
Your POEA Package will only be available once all your required documents (RCG Medical Certificat...
FILIPINO CREW MEMBERS: Where can I see my allotment slip, and how can I log in to my account?
To see your allotment slip, visit https://rclmypay.com.ph. If you don't remember your login infor...
FILIPINO CREW MEMBERS: Where do I submit an OWWA Death claim?
If you are a bereaved family member of an RCG crew member, please send your concerns to cfw@rccla...
FILIPINO CREW MEMBERS: Why can I not access VAT in the MyRCL mobile application?
At the moment, VAT is not accessible through the MyRCL mobile app. Log in to MyRCLHome.com using ...
FILIPINO CREW MEMBERS: WIS - Where can I get help in processing my WIS?
For information about the Worker's Information Sheet, please visit the POEA online Helpdesk (link...