Knowledge Base
/ Benefits
Benefits
ALL CREW MEMBERS: Can I apply for retirement while on vacation?
Yes, you can apply for retirement while on vacation. Contact us through NAVI to create a support ...
ALL CREW MEMBERS: Can I assign my parents as dependents in Cigna?
No, only your spouse and children can be assigned as dependents.
ALL CREW MEMBERS: Can I use Cigna Medical Benefits while on vacation?
Yes, your medical benefits remain available even while you are on vacation.
ALL CREW MEMBERS: How can I enroll in the Crew Savings Plan?
To withdraw funds from your Crew Savings Plan, the process is now completed via an online portal....
ALL CREW MEMBERS: How can I pay my quarterly (Cigna Medical Benefits) premiums if I’m not onboard?
You can send payment via check or wire transfer. Please follow the provided instructions for eith...
ALL CREW MEMBERS: How can I withdraw funds from my Crew Savings Plan?
To enroll in the Voluntary Crew Savings Plan, please reach out to the onboard HR Manager and subm...
ALL CREW MEMBERS: How long does the enrollment process for the Cigna Medical Benefits Plan take?
"The process takes seven (7) working days after submitting the required forms, which y...
ALL CREW MEMBERS: How long will the retirement process take?
The retirement claim processing typically takes 2–8 weeks, depending on the complexity and requir...
ALL CREW MEMBERS: How much is the Premium for enrolling family members in the Cigna Medical Benefits Plan?
Please refer to the rates per family member below 2026a. NON US‣ MONTHLY◦ Employee: $◦ Spouse/Dom...
ALL CREW MEMBERS: I am currently onboard. Who should I contact about my Service Award?
If you are currently onboard, contact your Onboard HR Team for assistance wit...
ALL CREW MEMBERS: I am no longer onboard. How do I get help about my Service Award?
If you are offboard, email recognition@rccl.com with your name, ID number and...
ALL CREW MEMBERS: I want information about my service award.
For inquiries about your service award, please contact the Recognition Team at [recognition@rccl....
ALL CREW MEMBERS: I want information on my retirement benefit.
To help confirm your eligibility for retirement benefits, contact us through NAVI to create a sup...
ALL CREW MEMBERS: There is a discrepancy in my start date.
The Benefits Team will review your record and contact you shortly to address any discrepancies in...
ALL CREW MEMBERS: What is the process of filing claims for reimbursement from Cigna?
You may use the online claim submission process at CignaEnvoy.com or on the Cigna Envoy App ...
ALL CREW MEMBERS: What is the Voluntary Crew Savings Plan?
The RCL Crew Savings Plan is part of your total pay and benefits package and is designed to help ...
ALL CREW MEMBERS: Where can I access my officer medical benefits?
Log into your MyRCL Profile and select PEME/REME from the options on the left side pane of the pa...
ALL CREW MEMBERS: Who manages service awards for crew members?
Service awards are managed by the Employee Experience Team.