Knowledge Base
/ Systems
Systems
ALL CREW MEMBERS: Can I use my own device to access RCGU?
Yes, where connectivity allows, you’ll be able to access RCGU on personal devices. Maki...
ALL CREW MEMBERS: Can you tell me what ACT is?
ACT stands for Assignment Confirmation Tool. The tool allows you to confirm or decline an assignm...
ALL CREW MEMBERS: Do I need a flight ticket for my visa application?
Some visa applications require proof of travel, such as a confirmed or issued flight ticket. This...
ALL CREW MEMBERS: Do I need to create a new account to access the mobile app?
No, you can access the mobile app with the same log-in credentials you use for the web portal.
ALL CREW MEMBERS: How can I change my email address in MyRCL?
You can update your email address by submitting a ticket through our HR Service Desk. After loggi...
ALL CREW MEMBERS: How can I find my required courses?
All required learning is visible on your RCGU dashboard. Click “View All” on the right side of th...
ALL CREW MEMBERS: How can I reset my MyRCLhome password?
There are two options to reset your password. Option 1: • On the MyRCL homepage, click on “Did yo...
ALL CREW MEMBERS: How do I access RCGU?
• Log into MyRCL• Go to the Quick Links section and select RCGU• Take note of your RCGU ID• ...
ALL CREW MEMBERS: How do I download the MyRCL mobile app?
To download the mobile app you can use the links below:• Android Devices: https://play.googl...
ALL CREW MEMBERS: How to interact with NAVI
Once you log in to your MyRCL Profile, there is a chat button on the right corner of the screen. ...
ALL CREW MEMBERS: I'm having issues accessing MyRCL; what do I need to do?
We apologize for the inconvenience and understand how important it is to access your MyRCL accoun...
ALL CREW MEMBERS: I’m having issues, can I just check-in when I arrive to the ship?
We’re sorry to hear that you are experiencing issues completing your check-in process. There are ...
ALL CREW MEMBERS: My friend/relative wants to join our team, how can I refer them?
That's great! Please have them visit www.RCGCareers.com to learn about current opportunities and ...
ALL CREW MEMBERS: RCG University is not showing in MyRCL.
The RCG University app will be available in MyRCL under Quick Links, 30 days befor...
ALL CREW MEMBERS: What does the online check-in process include (in MyRCL)?
To ensure we have your most current information, you will need to log in to MyRCL within five (5)...
ALL CREW MEMBERS: When do I need to complete the health questionnaire?
The health questionnaire is a mandatory step in the onboarding process and must be completed with...