Knowledge Base / Compensation
Compensation
ALL CREW MEMBERS: Did you receive a suspicious salary@sea email?
If you receive a suspicious Salary@Sea email and aren’t sure if it’s legitimate, check with the p...

ALL CREW MEMBERS: How can I prevent my account from being hacked?
Always be alert about potential scams. For tips on how to protect yourself and your accounts from...

ALL CREW MEMBERS: I had a fraudulent transaction on my S@S card. Whom should I contact?
Send an email to help@mypaymentvault.com providing your crew ID #, name and detail of fraudulent...

ALL CREW MEMBERS: I haven't used my salary@sea in almost a year and can't recollect my username and password.
Send an email to salaryatsea@rccl.com mentioning crew ID # & brief description of your issue. 

ALL CREW MEMBERS: My Salary@Sea card is blocked, what should I do?
Please send an email to help@mypaymentvault.com providing mentioning your crew ID #, name and bri...

ALL CREW MEMBERS: Where do I get my new Salary at sea card.
If you are onboard the ship visit the payroll office to get a new salary@sea card. If you are off...

ALL CREW MEMBERS: Who can I ask about the status of my expenses or if payments do not reflect on my S@S card?
If you have questions about a specific reimbursement request, we can open a case so you can be he...

ALL CREW MEMBERS: Who to contact for any salary@sea issue?
a. OPTION 1: If you are on board, contact the payroll team. If you are at home, send an email to ...