Knowledge Base
/ Compensation
Compensation
ALL CREW MEMBERS: I had a fraudulent transaction on my S@S card. Whom should I contact?
Send an email to help@mypaymentvault.com providing your crew ID #, name and detail of fraudulent ...
ALL CREW MEMBERS: I haven't used my salary@sea in almost a year and can't recollect my username and password.
Send an email to salaryatsea@rccl.com mentioning crew ID # & brief description of your issue.
ALL CREW MEMBERS: My Salary@Sea card is blocked, what should I do?
Please send an email to help@mypaymentvault.com providing mentioning your crew ID #, name and bri...
ALL CREW MEMBERS: Where do I get my new Salary at sea card?
If you are onboard the ship visit the payroll office to get a new salary@sea card. If you are off...
ALL CREW MEMBERS: Who to contact for any salary@sea issue?
OPTION 1: If you are on board, contact the payroll team. If you are at home, send an email to Sal...