Once you log in to your MyRCL Profile, there is a chat button on the right corner of the screen. Click on that icon and select the menu option that best describes your inquiry. NAVI will provide you with quick answers to the most popular questions or help you create a case. If you are traveling within 6 days and need urgent assistance, NAVI will connect you with a live agent. You may also contact NAVI by phone at 1-877-414-2739