"OPTION 1: If you are onboard, contact the payroll team. If you are at home, send an email to SalaryatSea@rccl.com or reach out to the Onbe/MPV client services team via the Whatsapp option on the mobile app to reach a live agent.

OPTION 2: Contact Onbe/MyPaymentVault directly at 1-866-326-8689 or 1-610-941-4607 or send an email to Help@mypaymentvault.com keep in mind this e-mail account is not always monitored by Onbe/MPV.

OPTION 3: Visit the website https://login.mypaymentvault.com/rccl (ONBOARD and Off the ship) "