We’re sorry to hear that you are experiencing issues completing your check-in process. There are a few common factors to consider that may help resolve the problem:

• Wi-Fi connection: Connectivity issues may prevent the form from loading properly. We recommend using a reliable network, such as a free hotspot, for better performance.

• Timing of check-in: The check-in process becomes available five (5) days prior to boarding. If you do not see the form when logging into MyRCL, please check again once you are within the five-day window before embarkation.

If you continue to experience difficulties, we can escalate your case for further review