If the crewmember is onboarding a ship, they can visit the payroll office for additional help. However, the crewmember can also reach out to the Onbe/MPV client services team by logging in to the mobile app and selecting the Whatsapp option to reach a live agent. If the crewmember is not currently onboard, they can send an e-mail to the Salaryat@sea@rccl.com e-mail address or simply contact the Onbe/MPV client services team via the Whatsapp option on the mobile app or call one of the phone numbers on the back of the salary@sea card. Please provide them with your crew ID #, name, and detail of the fraudulent transactions. Fill out the “Fraud Dispute form” and e-mail it to Fraud.forms@mypaymentvault.com or call one of the numbers on the back of the salary@sea card