Once ready, should I pick up my POEA documents, or will they be mailed to me?

When your documents are ready, you will receive an auto-notification from EASE.

Dispatch Protocols:
• If documents are ready for dispatch beyond 8 days of your joining date, our team will be sending your documents via courier (either 2GO or LBC).
• If documents are ready for dispatch within 7 days of your joining date, you will receive an email informing you to pick up your documents at the RCM office. The office is open 24/7. Make sure to bring a copy of your email notification to present upon arrival.

IMPORTANT! These protocols are applicable to all crew members, regardless of the chosen gateway.

Joiners from the Visayas or Mindanao Region
• Submit your documents to RCM either personally or via courier.
• If you need to pick up your documents at the office, please book your round-trip domestic flight ticket and take your issued flight from your gateway to join your assignment.

For more information, please visit this link: https://rclcrewtravel.com/images/Navi/NaviDocs101024/POEAandPreDepartureGuideforFilipinos_101024.pdf