For any document-related concerns (OKTB, Sign-on Letter, Passport, Visa, Medical, STCW, etc.) contact our Crew Readiness team through chat. Please keep in mind that chat is available to those with an active assignment.
• For crew members from India:
If you are joining within the next 30 days contact us via Online Help and chat live with a RCM India representative. Chat is available Mondays to Fridays during the following hours:
o For-visa related concerns: 12 p.m. to 6 p.m. India Time (IST).
o For other concerns: 9 a.m. to 6 p.m. India Time (IST).
• For all nationalities, except crew from India
If you are joining within the next 90 days contact us via Online Help and chat live with a Crew Readiness representative. Chat is available Mondays to Fridays from 9 a.m. to 11 p.m. Philippine Time (PHT).
