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Document
ALL CREW MEMBERS: Do I have to renew my SECALL/security awareness?
• If your certificate contains no expiration date: SECALL is a non-expiry document.• If the certi...

ALL CREW MEMBERS: Do I need a Seaman's Book?
The following crew members are required to obtain a Seaman's Book:• Crew members who are schedule...

ALL CREW MEMBERS: Do I need to get the flu vaccine to join my ship?
Although it is not required, we strongly suggest you get vaccinated against the flu prior to join...

ALL CREW MEMBERS: Do I need to upload the same documents to C-TRAC and ACT?
No, when you upload a document in ACT, it will also be reflected in C-TRAC, and vice versa. Pleas...

ALL CREW MEMBERS: How can I access my insurance letter?
When required, Letters of Insurance are available on RCLCrewTravel. Go to MyRCLHome >...

ALL CREW MEMBERS: How can I get an employment verification letter?
Yes, you can ask for Standard Verification of Employment Letters and letters confirming current e...

ALL CREW MEMBERS: How can I upload my document?
In RCLCrewTravel > ACT, you will see the list of required documents before joining the ship. E...

ALL CREW MEMBERS: How do I access my LOE?
Once available, you will find your Letter of Employment (LOE) in MyRCLHome > RCLCrew...

ALL CREW MEMBERS: How do I get a Medical Certificate for Service at Sea?
A Medical Certificate for Service at Sea will be provided to you when you successfully complete y...

ALL CREW MEMBERS: How do I request an OK To Board letter?
If you have questions regarding your OK-TO-BOARD letter, please contact the Crew Readiness team t...

ALL CREW MEMBERS: How do I schedule a passport renewal appointment?
Passports are issued by your national government. To schedule a passport renewal appointment, you...

ALL CREW MEMBERS: How long is the validity of medical certificate?
Medical certificates are valid for 2 years from the date of issue, unless there is a specific med...

ALL CREW MEMBERS: How to Access Riskonnect and Complete the Medical Form A?
How to Complete your PEME/REME - Royal Caribbean International and Celebrity Cruises crewmembers ...

ALL CREW MEMBERS: How will I know if I uploaded the document successfully?
The status will change from Document Not Submitted to Pending Document Approval. This means your ...

ALL CREW MEMBERS: I am a new hire; do I need to renew my medical certificate if I am unable to join the ship within a year?
If you are a new employee, your medical certificate is valid for 8 months from the date of issue....

ALL CREW MEMBERS: I can't see my Letter of Employment in RCLCrewTravel?
Assignment-related documents will show in RCLCrewTravel once there is an assignment for you in th...

ALL CREW MEMBERS: I need help with my joining documents, who should I contact?
For any document-related concerns (OKTB, Sign-on Letter, Passport, Visa, Medical, STCW, etc.) co...

ALL CREW MEMBERS: I was advised to renew my passport, but my passport is still valid until the sign-off date. Do I really have to renew it?
Passport must be valid for the entire duration of your contact plus one (1) more month.• If you a...

ALL CREW MEMBERS: My Medical Certificate will expire while I'm onboard. Do I need to renew it?
Effective February 1, 2023, seafarers must embark with a Medical Certificate for Service at Sea t...

ALL CREW MEMBERS: My medical form has a logo of TUI; can I use it to join Royal Caribbean or Celebrity Cruise?
You must use the correct medical form for your brand, please reach out to your approved medical ...

ALL CREW MEMBERS: My US C1D visa is still valid, but it is in my expired passport. Can I still use my US C1D visa?
Yes, you can still use the C1D visa since it is still valid, just make sure to travel with both p...

ALL CREW MEMBERS: Should I renew my expired documents before I have an assignment?
It is recommended for your documents to be valid and uploaded to C-TRAC. There are several docum...

ALL CREW MEMBERS: There are limitations and restrictions on my medical certificate; who should I contact?
If your medical certificate contains restrictions or limitations, please reach out to PEME@rccl....

ALL CREW MEMBERS: What are the documents I need to bring to get onboard?
When getting ready to travel to your ship, make sure you have all your required documents in your...

ALL CREW MEMBERS: What are the required STCW courses I need to complete before joining?
Please see the photo below for a complete list of STCW trainings required for your assignment, or...

ALL CREW MEMBERS: What do I do if my medical paperwork has expired?
If your medical certificate has expired or is about to expire, you will receive an email from ris...

ALL CREW MEMBERS: What do I need to consider when uploading my documents?
It is important that the documents you upload are in color, clearly show your information, have n...

ALL CREW MEMBERS: What is the new COVID vaccine guidance?
As of end of February 2024, COVID vaccines are no longer required for new sign-on crew. However, ...

ALL CREW MEMBERS: Where and how do I upload my documents?
You may upload your documents to the C-TRAC tool. Be sure that your documents are accurate, so wh...

ALL CREW MEMBERS: Who should I contact if I have medical credentialing concerns?
If you have questions about your required medical credential, please email medicalcredentialing@r...

ALL CREW MEMBERS: Why has my medical certificate been rejected?
Here are the top common reasons why your medical certificate may have been rejected• Multiple pag...

ALL CREW MEMBERS: Why has my Personal Data Form been rejected?
Most Personal Data Forms (PDF) are rejected because they have not been completed. Other reasons i...

ALL CREW MEMBERS: Will crew members still be required to sign the “Vaccine Intent”?
No, since we are no longer requiring crew members to be vaccinated against COVID-19, the “Vaccine...

ALL CREW MEMBERS: Will RCG offer COVID-19 vaccines to PDI team members?
All private destination team members have access to a covid vaccine through a local, third-party ...

FOR AMER & EMEA CREW MEMBERS ONLY (except Brazil): Where can I obtain my STCW certificate?
STCW can be obtained by all nationalities at any IMO-approved training facility. Except for Brazi...

FOR APAC CREW MEMBERS ONLY: Can I renew my BSTR on board (Indonesian, Chinese, and all marine APAC Crew Members)?
Your BSTR must be valid for the whole duration of your contract. Please make sure to renew before...

FOR APAC CREW MEMBERS ONLY: Why was my Seaman’s Book rejected (APAC)?
Please follow the rules below when uplaoding your Seaman's Book:• Make sure to upload a clear cop...

FOR INDONESIAN CREW ONLY: I am an Indonesian crew member joining in Turkey. Will I need an OKTB letter?
Indonesian crew members are exempt from obtaining an OK-TO-BOARD letter when joining a ship in Tu...

FOR INDONESIAN CREW ONLY: What should I know when applying for a visa?
IMPORTANT TO KNOW:1. Visa application fee: You are required to pay all visa fees charged by the e...