FOR FILIPINO CREW ONLY: Once ready, do I need to pick up my POEA documents or will they be mailed to me?
When your documents are ready, your Crew Readiness representative will notify you how they will be dispatched.
Dispatch Protocols:
• If documents are ready for dispatch beyond 8 days of your joining date, our team will be sending your documents via courier (either 2GO or LBC).
• If documents are ready for dispatch within 7 days of your joining date, you will receive an email notification informing you to pick up your documents at the RCM office. Office is open 24/7. Make sure to bring a copy of your email notification to present upon arrival.
IMPORTANT! These protocols are applicable to all crew members, regardless of chosen gateway.
Joiners from the Visayas or Mindanao Region
• Submit your documents to RCM either personally or via courier.
• If you need to pick up your documents at the office, please book your round-trip domestic flight ticket and take your issued flight from your gateway to join your assignment.
Reminders:
1. All transportation expenses from your gateway to the RCM Manila office and vice versa are not reimbursable to the company.
2. If you do not receive your dispatched documents 72 hours before your flight departure, please contact rcmmanila_documentation@rccl.com.
