Knowledge Base / Filipino
Filipino
FOR FILIPINO CREW ONLY: As a Filipino crew member, how long does it take for me to get a US visa appointment?
Before we can secure an appointment you need to fill out the US application form in the Visa Appl...

FOR FILIPINO CREW ONLY: My details in VAT are incorrect, and I cannot edit them in C-TRAC; is there any way for me to correct them?
Please click this link to submit a JIRA ticket with your technical issue and select Ser...

FOR FILIPINO CREW ONLY: As a Filipino crew member, what are the steps I need to follow after I receive my Letter of Employment (LOE)?
As a Filipino crew member, once you receive your Letter of Employment (LOE), you should follow th...

FOR FILIPINO CREW ONLY: Can I initiate my visa application using the Visa Application Tool (VAT)?
No, only the Crew Readiness Team can initiate your application in the tool. Once they do, you wil...

FOR FILIPINO CREW ONLY: Can I just pick up my documents instead of receiving them via courier?
Whether your documents will be sent to you via courier or need to be picked up in person at the R...

FOR FILIPINO CREW ONLY: Can I request a printed copy of my sea service record for the renewal of my BT and COP?
There is no need to obtain a printed copy of your sea services as MARINA just requires a digital ...

FOR FILIPINO CREW ONLY: Can I request an attestation letter for my application for COP?
All attestations should be provided by the captain and certified by the Manning Agency. If you di...

FOR FILIPINO CREW ONLY: Can I request that RCM mail my dispatch documents to my home?
Whether your documents will be sent to you via courier or need to be picked up in person at the R...

FOR FILIPINO CREW ONLY: Can I submit my POEA documents to RCM personally?
Yes, once your POEA contract has been generated, you may drop off your POEA package at the RCM Ph...

FOR FILIPINO CREW ONLY: Can you help me edit my allotment information?
As much as we want to help, we do not have access to edit your allotment information, as only the...

FOR FILIPINO CREW ONLY: Do I need a visa appointment for China, Australia, or New Zealand?
No, you do not need a visa appointment for required visas to enter China, Australia, or New Zeala...

FOR FILIPINO CREW ONLY: Do I need to submit a new POEA package because my assignment has changed?
There is no need to submit a new POEA contract if the vessel, position, or contract duration have...

FOR FILIPINO CREW ONLY: How and where can I avail a loan?
If you are interested in obtaining a SSS or PAG-IBIG loan, please follow these instructions:• For...

FOR FILIPINO CREW ONLY: How can I apply for SSS sickness and maternity benefits?
Filipino crew members may claim SSS benefits, by visiting any SSS branch or their website. If yo...

FOR FILIPINO CREW ONLY: How can I get an appointment with PDOS and APAS?
Please email pdosandapas@rcclapac.com to be assisted.

FOR FILIPINO CREW ONLY: How do I access the crew readiness guide for Filipinos?
When you are notified of your new assignment, you will receive a welcome message with a link to t...

FOR FILIPINO CREW ONLY: How do I apply for issuance or revalidation through MISMO?
Follow these teps to apply for issuance/revalidation of COP in MISMO:• Log-in using your MISMO ac...

FOR FILIPINO CREW ONLY: How do I request a conforme letter?
If you have questions about Conforme letters, please use the Online Help to contact the Crew Read...

FOR FILIPINO CREW ONLY: How do I request a Letter of Guarantee (LOG) if it is not included in my dispatch documents?
Filipino crew members with missing dispatch documents should send an email to rcmmanila_documenta...

FOR FILIPINO CREW ONLY: How long does it take for me to get my Schengen or UK visa appointment?
Before we can secure an appointment you need to fill out the Schengen or UK visa application for...

FOR FILIPINO CREW ONLY: How many allottees can I add to my C-TRAC profile?
You can record up to two (2) allottees; please make sure the total percentage allocated is 100%.

FOR FILIPINO CREW ONLY: I already filled out the form in VAT; do I need to submit visa requirements?
Yes, after filling out the form in VAT, you will need to submit your visa requirement to RCM's o...

FOR FILIPINO CREW ONLY: I have a question regarding AMOSUP; where can I send my email?
Please send an email to wmbp@amosup.org for all AMOSUP-related questions. For your reference, her...

FOR FILIPINO CREW ONLY: I have an active application in VAT, but I cannot submit or complete the form, or the visa page is not loading.
To successfully complete your visa application in VAT, keep the below in mind:• All required fiel...

FOR FILIPINO CREW ONLY: I have an appointment already for the PDOS and APAS seminars, can I request an earlier schedule?
PDOS and APAS schedules are based on your joining date. We aim to schedule crew at least one mont...

FOR FILIPINO CREW ONLY: I want to apply for the company retirement, what is the process?
Filipino crew members who want to retire, may email cfw@rcclapac.com to obtain the form and furth...

FOR FILIPINO CREW ONLY: I was given a Schengen/UK/Canadian visa appointment but then it was cancelled. What's happened?
Cancellation of Schengen/UK/Canadian visa appointments usually occurs due to one of the followin...

FOR FILIPINO CREW ONLY: I was given a US visa appointment but then it was cancelled. What's happened?
Cancellation of US Visa appointments usually occurs due to one of the following:• No documents w...

FOR FILIPINO CREW ONLY: It is my first time applying for a US C1D visa, and I received a notification stating that an appointment has been secured for me but that I do not need a visa appearance. Should I be concerned about it?
Since it is your first time applying for a US C1D visa, you are required to attend the appointmen...

FOR FILIPINO CREW ONLY: My passport and/or Seaman’s book are expiring or expired. Can I still fill out my visa application in the VAT?
No. If your passport and/or Seaman’s book are expiring within a year or have expired, please make...

FOR FILIPINO CREW ONLY: My Workers' Information Sheet was rejected; why?
Ensure that you always have the most recent information and version of the workers' information s...

FOR FILIPINO CREW ONLY: Once ready, do I need to pick up my POEA documents or will they be mailed to me?
When your documents are ready, your Crew Readiness representative will notify you how they will b...

FOR FILIPINO CREW ONLY: What is the process for expediting COP renewal?
We can only assist CMs with expediting their COP renewal two business days before their flight. P...

FOR FILIPINO CREW ONLY: When can I edit my allotment information?
You may edit your allotment information anytime as long as your POEA contract has not yet been ge...

FOR FILIPINO CREW ONLY: When can I start using the Visa Application Tool (VAT) for my visa application?
Your application will be triggered by the Crew Readiness Team (CRT) once you have an active assig...

FOR FILIPINO CREW ONLY: When will I receive the link for APAS seminar?
For the APAS seminar, you will receive the link one day before your scheduled session.

FOR FILIPINO CREW ONLY: Where can I get a copy of my government contributions?
All government contributions are available online. You may get a copy by logging in to their webs...

FOR FILIPINO CREW ONLY: Where can I get a digital copy of POEA documents?
Your POEA Package will only be available once all your required documents (RCG Medical Certifica...

FOR FILIPINO CREW ONLY: Where can I see my allotment slip, and how can I log in to my account?
To see your allotment slip, visit https://rclmypay.com.ph. If you don't remember your log-in...

FOR FILIPINO CREW ONLY: Who should I contact if I have questions about my POEA or dispatch documents?
If you have questions about the documents/processes:• For POEA package, Dispatch documents, ...

FOR FILIPINO CREW ONLY: Who should I contact if I haven't received my dispatched documents?
If you have not received your dispatched documents 72 hours before your flight, please send an em...

FOR FILIPINO CREW ONLY: Why I cannot access VAT in the MyRCL mobile application?
At the moment, VAT is not accessible through the MyRCL mobile app. Log in to MyRCLHome.com&...